Ebony Coates Email & Phone Number

Developed and Maintain an Intake/Outake/Disposal process for Dominos IT of all assets (Mobile Devices, Laptops, Computer Peripherals) Maintain 4 diff. Vendor. Relationships (Mobile, Asset Disposal, Hardware supplier and CDW)Purchase and track software (Adobe, SnagIt, etc.) for all Dominos team Troubleshoot Mobile, software licensing, requisition/purchase order issues System Admin. of Lansweeper

Ann Arbor, Mi

I am apart of a team that provides Levels 1-3 support to the Domino's Organization. A few of my roles are:Desk-side Support - Desk Moves, Hardware Set-up/ tear down, Printer support ( Xerox 7535 Series), Inventory, Shoretel hardwareService Desk- Walk-up Hardware or Software Consultations, provide customer support over the phones and through email Deployment- Imaging computers with Windows 7 and Windows 8.1 OS, replacing parts on the computers (Harddrives, ram, etc.) loading software, user profiles, transferring dataAll while enjoying the pan pizza :)

Farmington Hills, Mi

Provide first level support on basic computer functions (emailing, password resets, etc.)Developed a Knowledge Base thru MS OneNote to provide a quick reference for solutions and process for other Helpdesk AnalystDeveloped a 14 week training program (E-Class HD Training Program) for future Helpdesk StaffSoftware Installation within the Farmington Hills, Fort Worth, TX and Fort Mill, SC offices Provide Deskisde assistance with Hardware issues ( Broken Keyboards, etc.)Provide support for all field and remote users that access the network thru VPN access across the U.SResponsible for Printer Maintenance (For All Ricoh and HP Printers) thru out the building Maintain Manitenance on Applications and Mainframe systems used by Mercedes-Benz to manage Lease and Retail Accounts across the U.S and Canada

Troy, Mi

Provide support for the 4 various locations: New York, Toronto, Chicago, AtlantaInstalled software using remote accessCreated incident reports for vaiours issues needing further assistance

Warren, Mi

Providing 1st level support for St. John Hospitals, Urgent Care and other Facilities 1st call resolution of over 200 applications used by Ascension Health System Identifying and troubleshooting errors within the eCare System