Ebony Hubbard Email & Phone Number

Greater Birmingham, Alabama Area

My duties include completing grocery reset to maintain client objectives by ensuring secondary placements of product(s) are fully stocked, correctly signed, properly faced, and set to schematics. I maintain 100% accuracy by planogram completing by executing full distribution of existing SKUs, tagging merchandise and rotating items. I work with a reset team of 3-4 people to improve the marketability of products by providing expertise and using resources to build sales for vendors of grocery, health and beauty care, and general merchandise.

Hoover, Al

My duties included planning and coordinating the availability of products for advertising and promotional purposes. I completed a big box store resets by assembling, disassembling fixtures, promotional displays, and point of sale kiosks. I operated manual pallet jacks to transport items to load and unload on semi-truck. I organized merchandise by location, style, size, brand, and color according to the planogram. I operated gondola trains and skates to move aisles and shelving units and set to temporary and permanent locations. I worked overnight with a team of 10-15 and managed small groups to completed assignments as delegated by team leads and members of store management.

Homewood, Alabama

My duties included utilizing resources to troubleshoot and resolve customer-related issues of mobile and web banking products and services. I consistently maintained exceptional quality assurances scores of 90% or above to ensure resolution of customer issues. I engaged attentively with the customers by utilizing active listening skills and empathize to acknowledge customer concerns and research available options. I drove customer satisfaction by providing solid banking solutions with exceptional customer service. I consistently exceeded customer satisfaction goals by creating and maintaining an atmosphere of respect, care, and creative solutions, and was received awards as Star Performer and ranked in the 5th Percentile as Top Performer.

Fairfield, Al

My duties included directing workflow scheduling, transaction approvals, and teller training and/or supervision. I performed teller actions in addition to handling compliance of audit operations and regulatory issues under limited supervision. I completed the daily audit of bank's $300,00 cash on hand without discrepancy resulting in 100& accountability of bank assets. I accurately forecasted cash balance requirements based on customer trends, resulting in lower overhead costs. I utilized the service-to-sales model to refer clients to branch partners as necessary to increase financial literacy. I successfully led teller staff of up to 15 tellers and exceeded in all daily, weekly, monthly, and quarterly sales and service goals, and received recognition as Star Performer during the term of employment. I used bilingual communication skills to establish rapport and secure relationships with Spanish speaking clients and ensure customers' transactional and financial planning needs were met.

Birmingham, Alabama Area

My duties included completion of daily operations of a self-storage facility. I maintained walk-in and reservation conversion to facility occupancy at 85% and above. I increased occupancy at struggling facilities by over 200% after management takeover. I maintained a 90% insurance penetration. I monitored monthly P&Ls to ensure facility budget goals were met. I organized and stored daily and monthly activity reports and audited tenant files according to company policy and procedure. I responded to an resolved any customer issues on-site and without escalation. I increased the company's profit in sales by over 50% after store acquisition.

Birmingham, Alabama Area

I was hired to improve overall store performance by maintaining a high level of standards for employee management, store promotions, inventory controls, and customer relations. I ensured the company's visual merchandising standards were met in addition to achieving 100% rack representation of the product in the retail store. I reduced the company's shrink and maintained levels of below 5%. I provided training, coaching, and feedback to employees to ensure customer service scores remained at the optimal level of 95%. I increased sales by ensuring conversions were at 35% or below, and by maintaining units sold per transaction at a rate of 2.50 and better. I improved the lower-performing store's performance and reached #3 status in the district of 20 stores.