• Implemented proactive measures to identify and mitigate risk of fraudulent activity on client’s platform, safe guarding against potential financial losses and ensuring a secure environment• Acted as a trusted subject matter expert and primary point of contact within the risk and investigations team, providing guidance, expertise, and facilitating effective communication• Served as subject matter expert and POC for my Risk/Investigations Team • Cross-trained in multiple products because of ability to be agile and learn new platforms quickly • Identified fraudulent behavior through investigation of Client’s users on social media platform • Identified/classified new fraud trends on Client’s platform saving the Client millions of dollars per year • Conducted thorough investigations of client’s user’s on a social media platform, successfully identifying and detecting instances of fraudulent behavior

· Reviewed account advertisements and classify according to current workflow policy· Provided stellar customer support and accurately process open ticket requests· Produced task in database to delegate to team members based on specific criteria· Created customer centric and business savvy solutions to complex problems· Provided feedback to improve operational process and workflows· Standardized task response documentation and title descriptions· Maintained customer information to ensure shared documentation by internal and external customers reflect accurate information on revised and new processes and products· Drove sales opportunities by identifying potential accounts, developing relationships, and providing technical information· Collaborated with sales and other operational function teams to drive product roadmap strategies

· Interpreted data from primary and secondary sources and maintained data system· Worked closely with other team members to complete special projects· Edited, proofread and was responsible for overall accuracy of received data· Assessed data quality and eliminated irrelevant data· Presented data and conclusions to team in order to improve strategies and operations