Ebony Miller-Pugh Email & Phone Number

Jacksonville, Fl, Us

Remote

• Conducts quality review of work performed and documented by investigators of consumer, corporate and lending line of businesses to ensure that the narrative and supporting documents are in line with the applicable client procedures including suspicious activity reports (SARs).• Provides feedback/observations to the investigators through multiple channels (emails, virtual workshops, 1 on 1 virtual sessions) to ensure that any/all quality concerns are addressed in a timely fashion. • Ensure that the findings are articulated in a clear, concise manner that considers the client’s risk appetite and procedures.• Conducts investigations of fraud cases, documenting investigative findings, and determining whether the case should be escalated/referred for further review or action, as business needs.• Analyzes transactional data and conducting internal and external research on subjects using a variety of research tools such as Actimize (Norkom), SAFIRE and LexisNexis• Identify scenarios which merit a SAR to be filed or amend an existing SAR, including but not limited to money laundering, terrorist financing, organized crime, human trafficking, and elderly abuse.• Accurately and thoroughly gather necessary artifacts for SAR development.• Drafting SARs to be filed to FinCEN by clients, where necessary.• Understanding and applying procedures, including procedural changes throughout the engagement, into the investigation.

Jacksonville, Florida, United States

• Partnered with Model Validation Team to introduce/certify new surveillance being introduced to the AML platform.• Conducted complex investigations of international wire transactions involving the customer of corresponding banking, private banking, and investment banking.• Managed complex investigations involving matters such as transactions between parties with unusual relationships, transactions in high-risk jurisdictions, and complex structuring schemes.• Drafted and prepared Suspicious Activity Report (SAR) in accordance with regulatory requirements.

Jacksonville, Fl, United States

• Ensure timely, complete, and accurate processing of transactions within are of responsibility with focus on handling of cases escalated.• Monitored for potential OFAC Sanctions and Embargoes escalation concerns.• Utilized various data sources for investigations (Dow Jones Risk & Compliance, ship databases, internal proprietary databases, and other systems).• Maintained strict adherence to all internal and external guidelines, policies, and regulatory directives, as well as SLA’s, KRI’s, KPI’s, and quality measurements.• Ensured appropriate escalation of operational, regulatory, and other risks to the COO and functional leadership teams.• Contributed to the development and implementation of solutions to monitor and mitigate risk.• Contributed to release management enhancements and test activities.• Performed Quality Assurance testing.• Collaborated with various internal partners in Germany, India, and the United States.

Newark, Delaware

New Castle, Delaware

Conduct investigations for correspondence banking and retail account customers to determine evidence of money laundering, terrorist financing, organized crime, human trafficking or elderly abuse.

New Castle, De

Performed ongoing compliance monitoring and reviews of customer transactions and investigated any discrepancies of incoming and outgoing payments for fraud patterns.

New Castle, De

HSBC Insurance Agency (An entity of HSBC)Created and distributed AdHoc reports, and assisted in development and maintenance of procedural and training manuals. Handled renewals for company Licensing and Appointment.

New Castle, De

HSBC Insurance Agency (An entity of HSBC)Used knowledge of insurance products, plan and programs to help with workflows for Licensing, New Business and Commissions area.

New Castle, De

Trained all new hires on sales etiquette and handled all large volumes of inbound calls for various merchants and customers.