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Ebony Smith is listed as Legal Account Manager | Customer Support | SaaS | Tech Startup | FinTech | Veteran | There are no problems—only opportunities to be creative. based in Columbia, South Carolina, United States. AeroLeads shows a matched LinkedIn profile for Ebony Smith.
Ebony Smith previously worked as Senior Support Specialist at Noom Inc. and Apple Technical Support Advisor at Concentrix. Ebony Smith holds Bachelor Of Science In Criminal Justice & Criminology, Cybercrime from Georgia Southern University.
Support Professional with a demonstrated history working in mobile start-ups. I believe there is immense value in delivering an exceptional customer support experience. I am eager to contribute to both customer and company success. I enjoy working towards a common goal within a dynamic team, yet still able to thrive in a autonomous environment! My curiosity and desire for understanding the inner workings of all products and processes allows me to flourish in an environment where my role is challenging and ever changing. My military background has taught me the importance being able to lead and simultaneously be a contributing member of the team. The idea of wearing a variety of hats is intriguing and invigorating. I believe that working all facets within a role gives bountiful opportunities to learn, grow and excel. I feel most at home in a vibrant and energetic environment with open lines of communication and unrestricted potential for growth!My role as a military spouse has equipped me with the ability to be flexible, adaptable, and creative. Where most see nothing, I see potential. I have learned that is different and diversity should be recognized, supported, and celebrated.
A career timeline built from the work history available for this profile.
Remote
- Contribute to customer success by delivering an exceptional support experience- Serve as customer advocate to Noom product team - Help customers find success using the Noom platform in order to live healthier lives- Provides technical guidance & support in an accessible manner to non-technical individuals, ensuring cohesive communication and execution as.
Remote
- Recognized as a top 10% AppleCare advisor for stellar customer satisfaction score monthly- Provided technical support and training on Apple applications and software to 45+ customers daily- Provided technical guidance in a language and tone suitable for the customer and their grasp on technology - Learned, embraced, embodied, and utilized APPLE processes.
Ft. Stewart, GA
- Responsible for auditing military pay transactions for compliance in accordance with prescribed finance regulations and policies- Ensured adherence to Department of Defense(DoD), Defense Finance and Accounting Service(DFAS), and Army Financial Management regulations, pamphlets, and installation specific policies- Worked directly with leadership to.
Fort Wainwright, AK
- Collaboratively directed new personnel onboarding by coordinating cross-functional teams, fostering a motivational work environment, and establishing meaningful relationships
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Ebony Smith is listed as Legal Account Manager | Customer Support | SaaS | Tech Startup | FinTech | Veteran | There are no problems—only opportunities to be creative..
Ebony Smith is based in Columbia, South Carolina, United States.
Ebony Smith has worked for Noom Inc., Concentrix, Us Army, and United States Air Force.
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Ebony Smith holds Bachelor Of Science In Criminal Justice & Criminology, Cybercrime from Georgia Southern University.
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