Ebony Swain
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Ebony Swain Email & Phone Number

Concierge Specialist @ Jackson Dawson | Technical Support and Software Testing at Jackson Dawson
Location: Detroit, Michigan, United States 7 work roles 3 schools
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
Role
Concierge Specialist @ Jackson Dawson | Technical Support and Software Testing
Location
Detroit, Michigan, United States
Company size

Who is Ebony Swain? Overview

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Quick answer

Ebony Swain is listed as Concierge Specialist @ Jackson Dawson | Technical Support and Software Testing at Jackson Dawson, a company with 322 employees, based in Detroit, Michigan, United States. AeroLeads shows a matched LinkedIn profile for Ebony Swain.

Ebony Swain previously worked as Concierge Specialist at Jackson Dawson and Freelance Tester at Utest. Ebony Swain holds Bachelor Of Music Therapy, 3.95 from Eastern Michigan University.

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Jackson Dawson

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Profile bio

About Ebony Swain

With a robust technology and clinical background, my Concierge Specialist role at Jackson Dawson seamlessly blends customer success with my passion for tech and wellbeing. Leading with a meticulous eye for detail and clear communication, I've embraced the challenges of troubleshooting and customer service, ensuring a harmonious user experience.Beyond the office, my freelance testing projects have sharpened my technical skills, allowing me to dive deep into the specifics of browser and mobile device logs and web debugging. These experiences have shaped my mission to elevate customer engagement through technology, supported by my dual expertise in software functionality and musical technology innovation.

Current workplace

Ebony Swain's current company

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Jackson Dawson
Jackson Dawson
Concierge Specialist @ Jackson Dawson | Technical Support and Software Testing
dearborn, michigan, united states
Employees
322
AeroLeads page
7 roles

Ebony Swain work experience

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Concierge Specialist

Current

Dearborn, Michigan, United States

- Troubleshoot and resolve technical issues for Genesis retailers accessing the online certification platform via phone and email- Develop and execute comprehensive testing protocols on the Lincoln Personalization Studio app, utilizing iPad and Unreal Engine 5.3- Technical support for the Ford's Truth About Trucks 3-D app kiosks utilizing Unity

Jul 2023 - Present

Freelance Tester

Current

Remote

o Training on browser/mobile device logs, web debugging proxy, HTTP protocolso Testing functionality and usability of new or existing software and technologyo Executing test scripts and reviewing results

May 2022 - Present

Support Team Lead

New York, United States

- Supervised and coordinated a team of 5 support agents, effectively delegating tasks and responsibilities to maximize efficiency and productivity- Crafted and submitted detailed bug reports in Pivotal Tracker to the engineering team for resolution- Conducted detailed evaluations of customer service agent performance through 1:1 ticket reviews- Expounded.

Mar 2022 - Mar 2023

Tier Ii Support Agent

Remote

- Researched and analyzed incoming tickets from Tier I for further escalation or resolution- Identified and resolved software bugs by emulating client accounts to replicate user scenarios- Conducted thorough 'tech checks' with clients across iOS, Android, MacOS, and Windows platforms to verify Zoom and Fruit Street platforms were functional before the.

Jan 2021 - Mar 2022

Tier I Support Agent

- Maintained an organized queue of open support requests via Zendesk, ensuring timely resolution and high customer satisfaction rates via phone, chat, and email- Executed detailed troubleshooting procedures on Fitbit, BodyTrace, and Withings devices to diagnose technical problems quickly- Using Zendesk Macros to send large email blasts about platform and.

Jul 2020 - Jan 2021

Team Supervisor

Detroit, Michigan, United States

o Supervise and train a team of 10 baristas on drinks and foodo Placing orders to stock coffee supplies twice a weeko Cash handling, safe deposit, and drawer tilling to close the store

Jun 2018 - Feb 2020

Lead Barista

Detroit, Michigan, United States

Prepare food and beverages to standard as well as customized for customers POS and cash handling Following food safety precautions when handling food and drink Cleaning of the dining room, front of the house (FOH), and back of the house (BOH)

Aug 2014 - Jun 2018
Team & coworkers

Colleagues at Jackson Dawson

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3 education records

Ebony Swain education

Bachelor Of Music Therapy, 3.95

Activities and Societies: EMU Dean's List - 2020-2022 graduate Summa Cum Laude. Student member of: AMTA (American Music Therapy Assoc.).

Bachelor Of Arts - Ba, Music Technology

Activities and Societies: WSU Symphony Orchestra Electronic Music Ensemble of Wayne State (EMEWS) - a touring ensemble (East Coast)

High School Diploma, Music

Activities and Societies: Concert Master of Cass Tech's String Orchestra under the direction of Marc Haas MSBOA competition (District and.

FAQ

Frequently asked questions about Ebony Swain

Quick answers generated from the profile data available on this page.

What company does Ebony Swain work for?

Ebony Swain works for Jackson Dawson.

What is Ebony Swain's role at Jackson Dawson?

Ebony Swain is listed as Concierge Specialist @ Jackson Dawson | Technical Support and Software Testing at Jackson Dawson.

Where is Ebony Swain based?

Ebony Swain is based in Detroit, Michigan, United States while working with Jackson Dawson.

What companies has Ebony Swain worked for?

Ebony Swain has worked for Jackson Dawson, Utest, Fruit Street, and Starbucks.

Who are Ebony Swain's colleagues at Jackson Dawson?

Ebony Swain's colleagues at Jackson Dawson include Charlie Schaitberger, Taylor Huddleston, Bsha, Gualy Vargas, John Wargo, and Jon Lange.

How can I contact Ebony Swain?

You can use AeroLeads to view verified contact signals for Ebony Swain at Jackson Dawson, including work email, phone, and LinkedIn data when available.

What schools did Ebony Swain attend?

Ebony Swain holds Bachelor Of Music Therapy, 3.95 from Eastern Michigan University.

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