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Ebony Swain is listed as Concierge Specialist @ Jackson Dawson | Technical Support and Software Testing at Jackson Dawson, a company with 322 employees, based in Detroit, Michigan, United States. AeroLeads shows a matched LinkedIn profile for Ebony Swain.
Ebony Swain previously worked as Concierge Specialist at Jackson Dawson and Freelance Tester at Utest. Ebony Swain holds Bachelor Of Music Therapy, 3.95 from Eastern Michigan University.
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With a robust technology and clinical background, my Concierge Specialist role at Jackson Dawson seamlessly blends customer success with my passion for tech and wellbeing. Leading with a meticulous eye for detail and clear communication, I've embraced the challenges of troubleshooting and customer service, ensuring a harmonious user experience.Beyond the office, my freelance testing projects have sharpened my technical skills, allowing me to dive deep into the specifics of browser and mobile device logs and web debugging. These experiences have shaped my mission to elevate customer engagement through technology, supported by my dual expertise in software functionality and musical technology innovation.
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A career timeline built from the work history available for this profile.
Dearborn, Michigan, United States
- Troubleshoot and resolve technical issues for Genesis retailers accessing the online certification platform via phone and email- Develop and execute comprehensive testing protocols on the Lincoln Personalization Studio app, utilizing iPad and Unreal Engine 5.3- Technical support for the Ford's Truth About Trucks 3-D app kiosks utilizing Unity
Remote
o Training on browser/mobile device logs, web debugging proxy, HTTP protocolso Testing functionality and usability of new or existing software and technologyo Executing test scripts and reviewing results
New York, United States
- Supervised and coordinated a team of 5 support agents, effectively delegating tasks and responsibilities to maximize efficiency and productivity- Crafted and submitted detailed bug reports in Pivotal Tracker to the engineering team for resolution- Conducted detailed evaluations of customer service agent performance through 1:1 ticket reviews- Expounded.
Remote
- Researched and analyzed incoming tickets from Tier I for further escalation or resolution- Identified and resolved software bugs by emulating client accounts to replicate user scenarios- Conducted thorough 'tech checks' with clients across iOS, Android, MacOS, and Windows platforms to verify Zoom and Fruit Street platforms were functional before the.
- Maintained an organized queue of open support requests via Zendesk, ensuring timely resolution and high customer satisfaction rates via phone, chat, and email- Executed detailed troubleshooting procedures on Fitbit, BodyTrace, and Withings devices to diagnose technical problems quickly- Using Zendesk Macros to send large email blasts about platform and.
Detroit, Michigan, United States
o Supervise and train a team of 10 baristas on drinks and foodo Placing orders to stock coffee supplies twice a weeko Cash handling, safe deposit, and drawer tilling to close the store
Detroit, Michigan, United States
Prepare food and beverages to standard as well as customized for customers POS and cash handling Following food safety precautions when handling food and drink Cleaning of the dining room, front of the house (FOH), and back of the house (BOH)
Other employees you can reach at jacksondawson.com. View company contacts for 322 employees →
Charlie Schaitberger
Colleague at Jackson DawsonMinneapolis, Minnesota, United States, United States
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Taylor Huddleston, Bsha
Colleague at Jackson DawsonDetroit Metropolitan Area, United States
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Gualy Vargas
Colleague at Jackson DawsonMexico City Metropolitan Area, Mexico
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JW
John Wargo
Colleague at Jackson DawsonWaterford, Michigan, United States, United States
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JL
Jon Lange
Colleague at Jackson DawsonDearborn, Michigan, United States, United States
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BK
Brian K. Harris
Colleague at Jackson DawsonMoab, Utah, United States, United States
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白亚琼
Colleague at Jackson DawsonChangning District, Shanghai, China, China
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Steve Procopio
Colleague at Jackson DawsonAmherst, Virginia, United States, United States
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Robert Myles
Colleague at Jackson DawsonSpotswood, New Jersey, United States, United States
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JA
Javier Arias
Colleague at Jackson DawsonGustavo A. Madero, Mexico City, Mexico, Mexico
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Activities and Societies: EMU Dean's List - 2020-2022 graduate Summa Cum Laude. Student member of: AMTA (American Music Therapy Assoc.).
Activities and Societies: WSU Symphony Orchestra Electronic Music Ensemble of Wayne State (EMEWS) - a touring ensemble (East Coast)
Activities and Societies: Concert Master of Cass Tech's String Orchestra under the direction of Marc Haas MSBOA competition (District and.
Quick answers generated from the profile data available on this page.
Ebony Swain works for Jackson Dawson.
Ebony Swain is listed as Concierge Specialist @ Jackson Dawson | Technical Support and Software Testing at Jackson Dawson.
Ebony Swain is based in Detroit, Michigan, United States while working with Jackson Dawson.
Ebony Swain has worked for Jackson Dawson, Utest, Fruit Street, and Starbucks.
Ebony Swain's colleagues at Jackson Dawson include Charlie Schaitberger, Taylor Huddleston, Bsha, Gualy Vargas, John Wargo, and Jon Lange.
You can use AeroLeads to view verified contact signals for Ebony Swain at Jackson Dawson, including work email, phone, and LinkedIn data when available.
Ebony Swain holds Bachelor Of Music Therapy, 3.95 from Eastern Michigan University.
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