Ebony Swain Email & Phone Number

Washington, Dc, Us

*Use Cisco CTI call system to triage and respond to end user request for assistance with lock out of accounts, creating and managing end user accounts to CAIM and BECCI Applications*Work directly under federal management to complete the onboarding system administration of federal, returning federal and contractor new hires in the SharePoint IT onboarding portal*Service Desk Incident initial point of contact to log, resolve and document end-user problems on site and while using remote desktop tools*Provide excellent customer service by a maintaining professional and friendly demeanor*Escalate complex issues to Tier 3 support while maintaining ownership of the ticket*Provide technical refresh support and being involved in deployment of new laptop hardware, operating system upgrades, and specialized software installation*Collaborate effectively with colleagues sharing knowledge and assisting in improvement of support process and workflows.

Germantown, Md

• Call and incident management – calls are made and received via Cisco CTI call system and Remedy ticketing system• Apply professional judgment based on the analysis of quantitative data and information• Screens, categorizes and resolves data integrity issues• Gathers information from a wide range of sources to resolve problems with unknown solutions including: Internal technical groups, external technical resources and third party vendors • Follow standardized departmental policy and procedures for diagnostic, troubleshooting and problem solving under the direction of senior staff

Gaithersburg,Md

• Iconic hospitality the moment a guest arrives through the door• manage wait lists• reservations for parties of any size with a positive and well-mannered attitude

*Perform various data entry and computer skills *Operate various office equipment*Operate personalization-printing machinery in the preparation, processing, and mailing of passports and passport related documents*Assist in providing studies and evaluations for DOS*Demonstrate excellent communications skills with all levels of management and interfaces with Government Personnel

• Provide Patient check in and check out services• Answer face-to-face and phone inquiries• Schedule patient registration and appointments• Input medical insurance data into electronic database• Prepare electronic responses using automated software, • Provide data entry support to updates in EMS of patient visits and payments, • Prepare accounts receivable invoices for payment of services. • Assist in administrative support to the office. • Perform paper and electronic file creation, maintenance, and disposal in compliance with office regulations. • Types and edits word documents, correspondence, and forms. • Attend and participates in staff meetings upon request. • Maintain electronic and hardcopy files for all patients.• Adhere to standard operating procedures according to patient confidentiality and HIPPA. • Maintain hardcopy and electronic medical records.

• Provide customer service to patrons• Answer face-to-face and phone inquiries• Provide solutions to maximize sales and provide commercial focus to obtain highest level of profitability• Assist at different locations, execute store open and close procedures• Provide staffing and restocking of sales floor, provide assistance with and troubleshoot return items• Execute reductions, price changes for sales and during stock inventory• Prepare transfers, conduct standard operations of electronic cashier machines and software• Prepare monetary and credit sales transactions, troubleshoot incorrect pricing issues• Perform utilization of basic Microsoft functions, navigate browsers for sales update status.