Ebony W. Email and Phone Number

• Handle billing inquires for resides and property management• Assist with Budgeting for Utilities• Work on Sanitation team to improve trash pick-up• Ensure that accuracy and timeliness in generating invoices and statements for tenants and property owners• Compiling cost-saving reports for the department• Monitor payment collections and follow up on overdue accounts, resolving billing discrepancies as needed • Maintain records of billing transactions and update property management software with relevant information• Collaborate with property managers and accounting staff to address billing inquiries and resolve issues promptly• Maintain up-to-date knowledge of billing regulations and compliance standards• Meet deadlines while managing multiple tasks and priorities effectively

• Coordinated billing processes, for property management services, including rent, utilities, and maintenance fees • Assisted with generating invoices and statements accurately and in a timely manner for tenants and property owners• Supported the collection of payments and follow up on overdue accounts, addressing billing discrepancies as necessary• Maintained organized records of billing transactions and update property management software with relevant data• Assisted with month-end closing processes• Collaborated with property managers and accounting staff to resolve billing inquiries and discrepancies efficiently

• Prepare and review federal, state, and local tax returns for individuals, corporations, partnerships and other entities• Ensure compliance with tax laws and regulations • Develop tax-efficient strategies to minimize tax liabilities and optimize financial outcomes for clients• Serve as primary point of contact for clients, providing guidance on tax matters and maintaining strong relationships• Conduct tax research, analyze implications of tax laws, and stay updated on emerging tax trends• Supports clients during tax audits by tax authorities, assisting in audit responses and issue resolution

•Responsible for maintaining accurate records of income tax information for properties•Pulled reports for each property to track financial performance and analyze data•Conducted general billing inquiries and corrected billing errors as needed•Consulted with technical support and provided assistance to resolve customer inquiries and issues•Built rapport with customers through effective questioning techniques to ensure satisfaction and loyalty•Managed the process of turning utilities on and off for properties as needed•Handled dispositions for property sales, ensuring all necessary documentation was completed accurately and on time•Prepared and managed contracts for tenants, ensuring compliance with company policies and regulations•Developed and maintained spreadsheets and databases to track, analyze, and report on performance and sales data, facilitating informed decision-making

• Responded to tenant inquiries and concerns promptly and professionally• Assisted with leasing activities, including showing vacant units and processing lease agreements• Addressed tenant issues related to maintenance, rent payments and other concerns• Coordinated maintenance and repairs with vendors and contractors• Conducted regular property inspections to identify maintenance needs and ensure compliance with safety and regulatory standards• Assisted in budget preparation and monitoring property expenses• Collected rent payments and follow up on delinquent accounts• Prepared leasing and other property-related documents• Assisted with move-in/out processes, including inspections and unit turnovers• Communicated effectively with tenant, property owners and other stakeholders• Prepared regular reports on property performance, including occupancy rates, leasing activity, and financial metrics

• Sent out memos to staff as needed and documented meeting discussions accurately• Assisted with payroll tasks and collaborated with the COO on various projects• Ensured staff had essential certifications for compliance with industry standards• Tracked inventory levels for facilities and medical supplies to maintain optimal stock levels• Built relationships with vendors and contractors to ensure efficient services• Scheduled, coordinated, and supervised all facility-related tasks to ensure smooth operations• Conducted regular inspections to prioritize safety and functionality• Handled mail and deliveries to streamline operational processes• Updated tracking systems to monitor materials and equipment for accurate documentation