Ebony Williams, Mba Email & Phone Number

Lancaster, Sc, Us

Thorofare, Nj, Us

■ Develop and manage loss prevention programs for over 16,000 store rollouts with retail technology solutions. (Dollar General)■ Lead the design review, development and launch of new stores, relocations and remodel installation of retail technology solutions.■ Review floor plans, scopes of work, prepare quotes and forecast to determine customer requirements. Submits equipment bids/proposals and recommends best options.■ Extensive knowledge of retail technology including electronic article surveillance, RFID, source tagging, point of sale/self-checkout solutions and shrink analysis.■ Research and analyze market trends to understand on-going retail technology needs.■ Analyzes project status and provides ongoing updates to customer installation status, accruals, and budget needs. Keep a record of progress of project to ensure project deadlines are met.■ Prepare presentations for director level loss prevention leadership to present state of the business on a quarterly cadence■ Attending trade shows to help with booth concept, setup, breakdown and working events speaking with hundreds of top retailer leadership on a yearly basis. ■ Educates customer internal departments & vendors on source tagging guidelines by developing communication tools and scheduling training sessions/workshops.

Thorofare, Nj, Us

Nashville, Tn, Us

Franklin, Tn, Us

Hiring and managing up to 10-15 members on a collections team. Planning, evaluating, implementing and actively helping to improve all aspects of credit & collection department. Conducting weekly/monthly training classes. Making sure that the team is functioning in accordance to company policies and procedures. Responsible for proactive mentoring and proceeding with disciplinary when needed. Helping team to solve customer issues to reach a beneficial resolution for the company and client. Conducting one-on-one coaching sessions to insure policies and procedures are met to achieve high scores on quarterly performance reviews. Spending extensive amounts of time with employees to help them achieve 200% of their monthly goal on a consistent basis. Keeping track of employee schedules, time accruals, meaningful interactions and personal coaching on career/company goals. Assisting in the formulation of specific collection objectives and achievement. Ensuring professional relationships are established and maintained with clients and collectors. Making sure training documents are kept up-to-date and in compliance with company objectives and policies. Working closely with direct manager to respond to credit and collection concerns with existing and potential clients. Direct interaction with selected clients in resolving receivables delinquencies

Franklin, Tn, Us

Resolves service problems by clarifying the customer's complain dealing with past due collection accounts; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintaining a positive and empathetic attitude at all time. Continually working to resolve the debt and getting the balance paid over the phone. Making sure that each conversation with the client is meaningful and beneficial to them. Being of assistance to others among the team when needed. Took on special projects to help assist manager when needed. Contribute to the team effort by accomplishing task to help workflow more smoothly. Work with customer service manager to ensure proper customer service is being delivered. Handle changes in policies or renewals. Handle complaint calls and requests for supervisor assistance. Making sure that contacts with clients are up-to-date. Helping to train and coach new customer service representative to ensure a smooth transition.

Franklin, Tn, Us

Skip- tracing, negotiating and hitting recovery goals while working with delinquent customers of past due medical bills for our clients. Overcome stalls and objections by asking probing questions in order to suggest money sources for prompt payment. Training incoming employees on the fundamentals of successful and tactful bill collecting. Achieved 100-263 % of my monthly collection goal during my tenure with the company. Advise on company information.

Bloomington, Illinois, Us

Working with customers, State Farm agents, attorneys, and service providers through the process of settling homeowner and other personal property claims. Investigating and evaluating the facts of a claim, which could include inspecting and investigating physical property sites. Evaluating, negotiating, and settling claims within authority levels.

Fort Lauderdale, Fl, Us

Conduct interviews with prospective students: present programs, conduct campus tours, generate referrals, partake in follow-up activities with enrolled students, and input all activity in database management system. Extensive phone work, accurately and compliantly communicate with prospective students using company-established methodology, keep current on the programs offered and improve product knowledge, meet monthly goals. Partake in campus events such as open houses, career fairs, and orientations; promote the importance of education

Master Of Business Administration (M.B.A.), Organizational Leadership

Bachelor Of Science - Bs, Communication And Media Studies