Ebony Burns, Lssbb
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Ebony Burns, Lssbb Email & Phone Number

Executive Consultant, Brand Strategy and Media Operations at Sixx Degrees Media
Location: Philadelphia, Pennsylvania, United States 11 work roles 2 schools
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Current company
Sixx Degrees Media
Role
Executive Consultant, Brand Strategy and Media Operations
Location
Philadelphia, Pennsylvania, United States
Company size
75807 employees

Who is Ebony Burns, Lssbb? Overview

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Quick answer

Ebony Burns, Lssbb is listed as Executive Consultant, Brand Strategy and Media Operations at Sixx Degrees Media, a company with 75807 employees, based in Philadelphia, Pennsylvania, United States. AeroLeads shows a matched LinkedIn profile for Ebony Burns, Lssbb.

Ebony Burns, Lssbb previously worked as Senior Director, Customer Experience Strategy, Innovation & Optimization at Comcast and Director Business Process Effectivness at Comcast. Ebony Burns, Lssbb studied at Drexel University.

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Sixx Degrees Media

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Profile bio

About Ebony Burns, Lssbb

As a Customer Experience Strategist, my mission is to revolutionize the way cable customers engage with their service providers by crafting exceptional experiences that surpass their expectations. I am dedicated to understanding the unique needs, preferences, and pain points of cable customers, and leveraging that knowledge to develop innovative strategies that enhance their satisfaction and loyalty. I aim to create a seamless and personalized journey for every customer, from the initial point of contact to ongoing support and beyond. Deliver top-notch customer experiences that are both efficient and effortless, setting new industry standards in customer satisfaction.

Listed skills include Customer Service, Html, Provision, Sql, and 42 others.

Current workplace

Ebony Burns, Lssbb's current company

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Sixx Degrees Media
Sixx Degrees Media
Executive Consultant, Brand Strategy and Media Operations
Philadelphia, PA, US
Website
comcast.com
Employees
75807
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11 roles · 27 years

Ebony Burns, Lssbb work experience

A career timeline built from the work history available for this profile.

Executive Consultant, Brand Strategy And Media Operations

Sixx Degrees Media

Philadelphia, PA, US

Senior Director, Customer Experience Strategy, Innovation & Optimization

Current
Comcast

Philadelphia, Pennsylvania, United States

Accountable for assuring the definition of future state 'Best-in-Class' Repair and troubleshooting solutions and ensuring the successful deployment for all operational components and system (internal/customer facing) Focus areas include field maintenance, technical support, customer self-service troubleshooting, proactive issues identification and.

Dec 2021 - Present

Director Business Process Effectivness

Comcast

Greater Philadelphia Area

Sep 2018 - Dec 2021

Senior Manager, Master Data Management

Comcast

Philadelphia, Pennsylvania

Oct 2016 - Sep 2018

Senior Manager,Business Process Management

Comcast

Greater Philadelphia Area

Mar 2015 - Oct 2016

Manager, Process Improvement & Business Architecture

Independence Blue Cross

Philadelphia, Pennsylvania

Sep 2013 - Mar 2015

Lead, Business Process & Requirements Engineer

Independence Blue Cross

Identify and understand the ‘As-Is' and 'To-Be' state of the business enterprise across People, Process and Technology. Create and maintain enterprise business process documentation. Derive and validate business models and achieve consensus with business partners. Compile current and future state business models and conduct gap analysis. Facilitate.

May 2011 - Sep 2013

Lead Business Systems Analyst (Requirements Management)

Independence Blue Cross

Play active role in education and mentoring team members on best practices and standards. Assist with on-board of new Business Analyst Staff. Perform peer and quality assurance reviews. Provide Business Architecture Support. Support business requirement management for corporate projects.Define functional/nonfunctional requirements by proactively helping.

Apr 2009 - Sep 2011

Project Manager, Medical Management

Independence Blue Cross

Philadelphia, Pennsylvania

Assists in planning and coordinating systems analysis design and implementation of Middle Office (Medical Management projects. Responsible for coordinating project performance with other work within the Medical Management department. Act as a liaison between IS and business users, facilitate project meetings, create project documents and provide feedback.

2007 - 2009 ~2 yrs

Senior, Business Systems Support Analyst, Ivr

Independence Blue Cross

Accountable for the management of the IHM Voice response unit, including; the development, monitoring and support of Electronic Authorization Mandates. Manage initiatives for the IVR enhancement as well as new programs for the Medical Management department. Manage, manipulate and mine data in response to various data request. Identify and address.

2006 - 2007 ~1 yr

Operations Services Analyst (Wholesale Lockbox)

Wachovia Securities Financial Network

Greater Philadelphia Area

Write reporting queries; maintain data warehouses and the accompanying ETL processes to support them. Write processes to bring data in from other sources and map fields from internal databases and ensure matching across data type, data size, required fields and lookup values. Design and maintain indexing structures for DB2 MLOCR without compromising.

1999 - 2006 ~7 yrs
Team & coworkers

Colleagues at Sixx Degrees Media

Other employees you can reach at comcast.com. View company contacts for 75807 employees →

TR Thomas Rongen Thomas Rongen Colleague at Sixx Degrees MediaStuart, Florida, United States, United States View → JS Jacqueline St Cyr Jacqueline St Cyr Colleague at Sixx Degrees MediaNorwich, Connecticut, United States, United States View → MM Monica Mcmillan Monica Mcmillan Colleague at Sixx Degrees MediaYork, Pennsylvania, United States, United States View → GB George Baldt George Baldt Colleague at Sixx Degrees MediaSummerville, South Carolina, United States, United States View → JB Jeff Buzzelli Jeff Buzzelli Colleague at Sixx Degrees MediaWest Palm Beach, Florida, United States, United States View → DB Dave Barton Dave Barton Colleague at Sixx Degrees MediaNottingham, Maryland, United States, United States View → NP Nan Pinarcik Nan Pinarcik Colleague at Sixx Degrees MediaTracy, California, United States, United States View → FJ Francis Jacob Nillas Francis Jacob Nillas Colleague at Sixx Degrees MediaCebu, Central Visayas, Philippines, Philippines View → VC Viswa Chaithanya Patneedi Viswa Chaithanya Patneedi Colleague at Sixx Degrees MediaClifton Heights, Pennsylvania, United States, United States View → PS Paul Shamon Paul Shamon Colleague at Sixx Degrees MediaJupiter, Florida, United States, United States View →
2 education records

Ebony Burns, Lssbb education

FAQ

Frequently asked questions about Ebony Burns, Lssbb

Quick answers generated from the profile data available on this page.

What company does Ebony Burns, Lssbb work for?

Ebony Burns, Lssbb works for Sixx Degrees Media.

What is Ebony Burns, Lssbb's role at Sixx Degrees Media?

Ebony Burns, Lssbb is listed as Executive Consultant, Brand Strategy and Media Operations at Sixx Degrees Media.

Where is Ebony Burns, Lssbb based?

Ebony Burns, Lssbb is based in Philadelphia, Pennsylvania, United States while working with Sixx Degrees Media.

What companies has Ebony Burns, Lssbb worked for?

Ebony Burns, Lssbb has worked for Sixx Degrees Media, Comcast, Independence Blue Cross, and Wachovia Securities Financial Network.

Who are Ebony Burns, Lssbb's colleagues at Sixx Degrees Media?

Ebony Burns, Lssbb's colleagues at Sixx Degrees Media include Thomas Rongen, Jacqueline St Cyr, Monica Mcmillan, George Baldt, and Jeff Buzzelli.

How can I contact Ebony Burns, Lssbb?

You can use AeroLeads to view verified contact signals for Ebony Burns, Lssbb at Sixx Degrees Media, including work email, phone, and LinkedIn data when available.

What schools did Ebony Burns, Lssbb attend?

Ebony Burns, Lssbb studied at Drexel University.

What skills is Ebony Burns, Lssbb known for?

Ebony Burns, Lssbb is listed with skills including Customer Service, Html, Provision, Sql, C, C++, Vba, and Visual Basic 5.0/6.0.

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