Ebony B. Email & Phone Number

United States

Katy, Texas, United States

Texas, United States

Experienced training professional with over 15 years of software training, technical writing and instructional design and a demonstrated history of cultivating a positive client experience. Highly skilled in content development, creating learning programs and initiatives to achieve training goals. Proven ability to assess client training needs to ensure business goals and initiatives meet their level of satisfaction.

Chicago, Illinois, United States

Managed accounting, bookkeeping, collections, account reviews, contracts, and reconciliations for 500-unit property with more than $10M in annual revenue. Recruited, trained, and supervised onsite staff. Developed policies and procedures. Administered budgets. Primary point of contact to property residents, vendors, contractors, and commercial tenants.

Greater Chicago Area

Managed leasing & marketing activities for a 350-unit residential property. Well-versed in tenant/landlord and Fair Housing laws. Success in meeting goal of 95% occupancy. Possessed in-depth knowledge of the community and knowledgeable in residential housing. Assisted with bank deposits, invoicing, account reviews, sales and rent collection. Community relations and all marketing, including internet advertising, model design, and print ads. Build strong working with relationships by providing superior customer services.

Woodridge, Illinois, United States

Led the QA department, managing the testing and inspection of incoming and outgoing components and raw materials. Supervised and scheduled bulk product processes., stability retention program, and chemical procedures. Maintained OSHA and MSDS compliance programs. Established R&D program to support product development efforts and new revenue items