Ebony Hall Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

NCredible Mindz: Your premier IT staffing agency, specializing in IT Support, Software Engineering, and IT Management. We not only provide top talent but also offer cutting-edge training programs to ensure our candidates are the best fit for your needs. Elevate your IT team with us!Please visit us at https://ncrediblemindz.comNCredible Mindz is a company.

· Lead Software Vetting Project for software security· Take actions in people metrics using Workday· Manage Day-to-Day Operations· Manage Employee time in Workday· One-on-One scheduling and hosting for direct reports· Process Performance Reviews· Keep up and report helpdesk trends· Queue Triaging· Administer forwarding emails using Exchange· DUO.

Atlanta, Georgia, United States

• Create course material for new IT program for people with recent criminal convictions
• Conduct 5hr. Training Sessions three nights a week for CompTIA ITF+ using CompTIA course material and CompTIA A+ follows once CompTIA ITF+ is completed
• Conducted training sessions for trainees pursuing CompTIA ITF+ and CompTIA A+ Certifications
• Facilitated dynamic and interactive training sessions to foster understanding of concepts and objectives in CompTIA ITF+ and CompTIA A+ Certification… Show more
• Facilitated dynamic and interactive training sessions to foster understanding of concepts and objectives in CompTIA ITF+ and CompTIA A+ Certification programs
• Developed and implemented performance evaluation metrics to assess the learning outcomes of students in CompTIA ITF+ and CompTIA A+ programs.

Atlanta Metropolitan Area

• Provide coverage and support for Network operations and Information Technology Department as directed by supervisor.
• Provide T3 for the all stores and as the sole IT for the call center
• Resolve any escalated tickets that come down from the IT Director
• Troubleshoot servers and services
• Troubleshoot java exception errors
• Analyze log files and investigate and correct or record errors that are discovered

Atlanta Metropolitan Area

Network Troubleshooting- (DNS, DHCP, Segmentation and/or VLANs, VOIP) Example: Store network is completely out. I have to walk them through troubleshooting. I use the OSI model as a method to troubleshoot, so we start at the physical layer and move up. Palo Alto VPN troubleshootingCreated Training program and trained all new IT Administrators coming to the.

Smyrna, GA

• Floor & Décor Atlanta, GAMarch 2019- Present
• Train new hires for IT Administrator roles
• Resolve escalations from management and Tier I team
• Collaborate with Developers and Engineers to find root cause and solutions for known issues
• Work as the sole level 2 to assist Tier I technicians in troubleshooting or answer any questions
• IT for the call center to go along with responsibilities at corporate

Atlanta, Georgia, United States

• Onboarded over 100 new hires to include imaging and configuring laptop, building monitor stand, configure cisco phone, giving IT support orientation
• Create processes for IT to onboard new hires
• Create Knowledge Bases for future resources
• Corporate sole IT to support of over 500 users with little to no help
• Server Troubleshooting and Support
• Respond to service outages and other problems (network outage, overheated IDF rooms, etc.) when on call

Atlanta, Georgia

• Assist users in a VERY high demand, fast pace environment with software and hardware problems
• Mobility Support
• Microsoft Exchange Server
• Performed remotely by email, phone or in person
• Computer hardware/software troubleshooting.
• Utilize the ticketing system (Network1) to communicate, document and escalate client requests for service. Answer support phone calls and emails and document issues.

Alpharetta

• Established compatibility with third party software products by developing program for modification and integration.
• Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
• Aligned office departments and increased inter-department communication and data sharing using USMT.
• Application Troubleshooting
• VMware setup and troubleshooting
• Supported over 2500 users in enterprise environment

Alpharetta, Georgia

Established compatibility with third party software products by developing program for modification and integration.Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.Aligned office departments and increased inter-department communication and data sharing.Monitored network performance and provided.

Smyrna, GA

• Make the final decision on whether a person qualifies for either a new machine or a higher tier of technical support.
• Highest Tier of Support
• Provides service and support to end-users using and operating automated call distribution phone software, via remote connection (123 rescue) or over the Internet
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Deskside Support agent was… Show more
• Deskside Support agent was responsible for local coordination, installation and on-going support for Windows7 and Windows8 desktops, laptops, and printers.

Ft Stewart GA

• Installs, operates, and performs unit maintenance on multi-functional/multi-user information processing systems and peripheral equipment and auxiliary devices.
• Performs input/ output data control and bulk data storage operations.
• Citrix Launcher and Citrix Receiver troubleshooting
• Transfers data between information processing equipment and systems.
• Troubleshoots automation equipment and systems to the degree required for isolation of malfunctions to specific hardware or… Show more
• Troubleshoots automation equipment and systems to the degree required for isolation of malfunctions to specific hardware or software.

Associate Of Science (A.S.), Network And System Administration/Administrator, 3.0

Network systems administrators ensure network availability to all users of a local area network (LAN) or wide area network (WAN). They.

Certification Program, Computer/Information Technology Administration And Management

In this program you will obtain the following certifications: Course #0001CompTIA A+ -Technician (Hardware & Software)Course #0002CompTIA.

Associate'S System Administrator, High School/Secondary Diplomas And Certificates