NCredible Mindz: Your premier IT staffing agency, specializing in IT Support, Software Engineering, and IT Management. We not only provide top talent but also offer cutting-edge training programs to ensure our candidates are the best fit for your needs. Elevate your IT team with us!Please visit us at https://ncrediblemindz.comNCredible Mindz is a company with a clear objective: to bridge the gap between exceptional talent and deserving employers. Our primary goal is to not only… Show more NCredible Mindz: Your premier IT staffing agency, specializing in IT Support, Software Engineering, and IT Management. We not only provide top talent but also offer cutting-edge training programs to ensure our candidates are the best fit for your needs. Elevate your IT team with us!Please visit us at https://ncrediblemindz.comNCredible Mindz is a company with a clear objective: to bridge the gap between exceptional talent and deserving employers. Our primary goal is to not only provide our clients with top talent, but to ensure that this talent is placed in positions where they truly belong. We firmly believe that when individuals feel a sense of belonging in their workplace, it leads to higher job satisfaction and productivity, ultimately reducing turnover rates in the IT industry.Our Talent Niche is:IT Support Engineer (to include but not limited to IT HelpDesk Engineer, Desktop Support Specialist, IT Administrator, etc.)Software Engineer (to include but not limited to Software Developers, Software Programmer, Quality Assurance Engineer, Blockchain Developer, etc.)IT ManagersWe also have Executive Solutions!Don't need staffing? Maybe you want to upskill your current team. NCredible Mindz will create a customized Top-Tier Training program for that which you need curriculum for. Call us today! Show less

· Lead Software Vetting Project for software security· Take actions in people metrics using Workday· Manage Day-to-Day Operations· Manage Employee time in Workday· One-on-One scheduling and hosting for direct reports· Process Performance Reviews· Keep up and report helpdesk trends· Queue Triaging· Administer forwarding emails using Exchange· DUO Administration · Salesforce Administering and Troubleshooting · MacBook Troubleshooting· Deploy… Show more · Lead Software Vetting Project for software security· Take actions in people metrics using Workday· Manage Day-to-Day Operations· Manage Employee time in Workday· One-on-One scheduling and hosting for direct reports· Process Performance Reviews· Keep up and report helpdesk trends· Queue Triaging· Administer forwarding emails using Exchange· DUO Administration · Salesforce Administering and Troubleshooting · MacBook Troubleshooting· Deploy Software and OS’s using SCCM· Administer forwarding emails using Exchange· LastPass administering and troubleshooting· Office 365 troubleshooting· Manage MacBooks in Jamf Pro· Ticketing and knowledge base creations using Atlassian/Jira and Confluence· MacBook Troubleshooting· Sharepoint Navigation and updating Show less

• Create course material for new IT program for people with recent criminal convictions• Conduct 5hr. Training Sessions three nights a week for CompTIA ITF+ using CompTIA course material and CompTIA A+ follows once CompTIA ITF+ is completed• Conducted training sessions for trainees pursuing CompTIA ITF+ and CompTIA A+ Certifications • Facilitated dynamic and interactive training sessions to foster understanding of concepts and objectives in CompTIA ITF+ and CompTIA A+ Certification… Show more • Create course material for new IT program for people with recent criminal convictions• Conduct 5hr. Training Sessions three nights a week for CompTIA ITF+ using CompTIA course material and CompTIA A+ follows once CompTIA ITF+ is completed• Conducted training sessions for trainees pursuing CompTIA ITF+ and CompTIA A+ Certifications • Facilitated dynamic and interactive training sessions to foster understanding of concepts and objectives in CompTIA ITF+ and CompTIA A+ Certification programs• Developed and implemented performance evaluation metrics to assess the learning outcomes of students in CompTIA ITF+ and CompTIA A+ programs.• Demonstrate sensitivity toward and respect for the vast diversities• Take role in class using Salesforce• Process stipends pay for students• Mentor students after they graduate • Create and host LinkedIn Workshops to help students understand the power of LinkedIn and how to use it effectively. • Create and/or update the student’s resume• Work with job Development team to find jobs for the students and give pointers about the IT Industry• Create Career Paths for the student using the goals they gave me• Communicate with Employers stating why they should hire the candidate using my observations Show less

• Provide coverage and support for Network operations and Information Technology Department as directed by supervisor. • Provide T3 for the all stores and as the sole IT for the call center• Resolve any escalated tickets that come down from the IT Director• Troubleshoot servers and services• Troubleshoot java exception errors• Analyze log files and investigate and correct or record errors that are discovered• Configure network devices as directed. • Network… Show more • Provide coverage and support for Network operations and Information Technology Department as directed by supervisor. • Provide T3 for the all stores and as the sole IT for the call center• Resolve any escalated tickets that come down from the IT Director• Troubleshoot servers and services• Troubleshoot java exception errors• Analyze log files and investigate and correct or record errors that are discovered• Configure network devices as directed. • Network Troubleshooting• Troubleshoot any outages and assist the team with troubleshooting outages. • Created training regimen for new hires coming on to the Service Desk• Technical Educator• Interview candidates to assist with the decision making of the most fit candidates• Technical Writing • Export KB’s from Alloy to Service Now• Process improvement• Project Management• Ensure regularly scheduled technical tasks are accomplished on time. • Monitor industry trends, technologies, and standards.• Research, recommend and apply new technologies as they emerge. • VMWare troubleshooting• Technical Mentor Show less

Network Troubleshooting- (DNS, DHCP, Segmentation and/or VLANs, VOIP) Example: Store network is completely out. I have to walk them through troubleshooting. I use the OSI model as a method to troubleshoot, so we start at the physical layer and move up. Palo Alto VPN troubleshootingCreated Training program and trained all new IT Administrators coming to the Service Desk (Train on network troubleshooting, printer troubleshooting, office 365, active directory, azure, Single sign on, vpn… Show more Network Troubleshooting- (DNS, DHCP, Segmentation and/or VLANs, VOIP) Example: Store network is completely out. I have to walk them through troubleshooting. I use the OSI model as a method to troubleshoot, so we start at the physical layer and move up. Palo Alto VPN troubleshootingCreated Training program and trained all new IT Administrators coming to the Service Desk (Train on network troubleshooting, printer troubleshooting, office 365, active directory, azure, Single sign on, vpn, company processes, IT processes, Ingenico pin pad troubleshooting, computer troubleshooting, Epson printer troubleshooting, etc.) Identify patterns and root causes and create solutions Participate in panel interviews to assist with decision making of most fit candidates Clearly document knowledge bases due to my finding and troubleshooting. Created over 100 KB’s and ongoing. Export KB’s from Alloy to Service Now Process and SOP creations AzureCheck between Active Directory and Azure to ensure that users do not have conflicting licenses and that they have the right inheritance. Look for failed authentication. Active Directory- Reset and unlock password, create distro groups, add users to the correct groups, grant VPN access and access to network shared folders, Create OUs and Assign computers to the correct OU. Troubleshoot access pointsOffice 365 Admin- Check for Microsoft advisories, adjust user’s mailboxes, change licensing, add and users and groups, update password policy expiration policies Ensure regularly scheduled technical tasks are accomplished on time. Monitor industry trends, technologies, and standards. Research, recommend, and apply new technologies as they emerge. VMWare troubleshooting- to include but not limited to powering on servers that are powered off, restarting servers, remoting into servers via VMware to restart services or further troubleshoot on and within the server. Server Troubleshooting Show less

Floor & Décor Atlanta, GAMarch 2019- Present• Train new hires for IT Administrator roles• Resolve escalations from management and Tier I team• Collaborate with Developers and Engineers to find root cause and solutions for known issues• Work as the sole level 2 to assist Tier I technicians in troubleshooting or answer any questions• IT for the call center to go along with responsibilities at corporate• Rebuild Entire Call Center Infrastructure • Entry-level… Show more Floor & Décor Atlanta, GAMarch 2019- Present• Train new hires for IT Administrator roles• Resolve escalations from management and Tier I team• Collaborate with Developers and Engineers to find root cause and solutions for known issues• Work as the sole level 2 to assist Tier I technicians in troubleshooting or answer any questions• IT for the call center to go along with responsibilities at corporate• Rebuild Entire Call Center Infrastructure • Entry-level Project Management• Support all users onsite and remotely• Create and manage user accounts using Microsoft office 365 (Azure) Show less

• Onboarded over 100 new hires to include imaging and configuring laptop, building monitor stand, configure cisco phone, giving IT support orientation• Create processes for IT to onboard new hires• Create Knowledge Bases for future resources• Corporate sole IT to support of over 500 users with little to no help• Server Troubleshooting and Support• Respond to service outages and other problems (network outage, overheated IDF rooms, etc.) when on call• Oversee 1 or more… Show more • Onboarded over 100 new hires to include imaging and configuring laptop, building monitor stand, configure cisco phone, giving IT support orientation• Create processes for IT to onboard new hires• Create Knowledge Bases for future resources• Corporate sole IT to support of over 500 users with little to no help• Server Troubleshooting and Support• Respond to service outages and other problems (network outage, overheated IDF rooms, etc.) when on call• Oversee 1 or more employees in IT• Build and manage Exchange accounts and computer end-user Active Directory accounts • Maintain AD distribution groups • Network Troubleshooting for Computers, Cisco Phones, Pin Pads• Mobility Support: Troubleshoot any iPhone, Android phones, TC70 or TC75 devices• Computer Hardware repairs• Imaging with Ghost and SCCM• Troubleshoot all Microsoft Office 365 issues• Configure Cisco user accounts and desktop phone devices via Cisco Call management software• Maintain Ext’s in Cisco CCAdmin • Create and maintain voicemails in Cisco Unity• Image, configure and deploy printers, Laptops, Desktops, Tablets, TC70’s, CK71’s, SR61’s and Thor VM1 mobile devices• Troubleshoot and manage databases supervised• IDF Room troubleshooting• Maintain print servers and file servers• Track maintenance agreements with 3rd party providers. (i.e. IBM, HP, etc.)• Act as a Liaison between Floor and Décor and IBM to create agreements to enhance our support and contract• Alloy Ticketing System to track tickets• Take calls to support stores• Ingenico Pin Pad troubleshooting• Paymate digital payment solution software troubleshooting• Shift 4 Credit Card processing software troubleshooting• Company Application troubleshooting• Proofpoint Security usage to support cloud based cyber security, to protect users from threats and attacks to email, social media, phones, ect.• Symantec Security usage to run scans to look for possible malware to clear it Show less

• Assist users in a VERY high demand, fast pace environment with software and hardware problems• Mobility Support• Microsoft Exchange Server• Performed remotely by email, phone or in person• Computer hardware/software troubleshooting. • Utilize the ticketing system (Network1) to communicate, document and escalate client requests for service. Answer support phone calls and emails and document issues.• Computer system installation and relocation.• Telcom: Shortel… Show more • Assist users in a VERY high demand, fast pace environment with software and hardware problems• Mobility Support• Microsoft Exchange Server• Performed remotely by email, phone or in person• Computer hardware/software troubleshooting. • Utilize the ticketing system (Network1) to communicate, document and escalate client requests for service. Answer support phone calls and emails and document issues.• Computer system installation and relocation.• Telcom: Shortel phone configuration and troubleshooting• Perform OS and software updates as needed and perform routine maintenance on computers as needed for support issues or as scheduled maintenance. • Prepares and maintains appropriate written documentation for systems, infrastructure, and maintenance logs and procedures, use knowledge base and have good documentation process. • Server troubleshooting. • Network Troubleshooting• Supports over 300 users as the sole IT person where everyone's issue is critical.• Active Directory usage (create new users, distribution groups, etc.)• Printer Troubleshooting Show less

• Established compatibility with third party software products by developing program for modification and integration.• Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.• Aligned office departments and increased inter-department communication and data sharing using USMT.• Application Troubleshooting• VMware setup and troubleshooting• Supported over 2500 users in enterprise environment• Printer Toubleshooting… Show more • Established compatibility with third party software products by developing program for modification and integration.• Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.• Aligned office departments and increased inter-department communication and data sharing using USMT.• Application Troubleshooting• VMware setup and troubleshooting• Supported over 2500 users in enterprise environment• Printer Toubleshooting and Map Printers• Give classes to the executives and associates on how to use conference room equipment. • PC deployments• SCCM 2012• Resolve all ticketed issues using Remedy ticketing system• Provide Remote support via Bomgar • Replace Hardware Parts and Run Diagnostics on Hardware; Import certificates • Documenting activity• Domain Migrations for over 300 users in a 2 week span• Troubleshooting McAfee• Cable Management• Active Directory usage• Network Security viewing virus and malware Scan Logs( Malwarebytes, and superantispyware) • Troubleshooting Cisco VPN and Importing RSA tokens• Mobility Support (iPhones and blackberries)• SAP/BEX Troubleshooting Show less

Established compatibility with third party software products by developing program for modification and integration.Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.Aligned office departments and increased inter-department communication and data sharing.Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.Map Printers… Show more Established compatibility with third party software products by developing program for modification and integration.Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.Aligned office departments and increased inter-department communication and data sharing.Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.Map Printers Give classes to the executives and associates on how to use conference room equipment. Troubleshoot and Resolve all issues with conference room equipment.Troubleshoot the networkTroubleshoot Company WebsitesImage and Re-image PC'sSCCM 2012Resolve all ticketed issues​ Show less

• Make the final decision on whether a person qualifies for either a new machine or a higher tier of technical support.• Highest Tier of Support • Provides service and support to end-users using and operating automated call distribution phone software, via remote connection (123 rescue) or over the Internet • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services• Deskside Support agent was… Show more • Make the final decision on whether a person qualifies for either a new machine or a higher tier of technical support.• Highest Tier of Support • Provides service and support to end-users using and operating automated call distribution phone software, via remote connection (123 rescue) or over the Internet • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services• Deskside Support agent was responsible for local coordination, installation and on-going support for Windows7 and Windows8 desktops, laptops, and printers. • Lotus Note proficient. • Maintain a standard image provided by the Corporate office on user laptops, desktops and peripheral devices which may include smartphones, tablets and other mobile devices. • Responsible for receiving hardware, hardware disposal and software license tracking.• Mapping all end-users in the building to the printers.• Manage multiple projects in a fast-paced environment • Assist with change-management activities Show less

• Installs, operates, and performs unit maintenance on multi-functional/multi-user information processing systems and peripheral equipment and auxiliary devices. • Performs input/ output data control and bulk data storage operations. • Citrix Launcher and Citrix Receiver troubleshooting• Transfers data between information processing equipment and systems. • Troubleshoots automation equipment and systems to the degree required for isolation of malfunctions to specific hardware or… Show more • Installs, operates, and performs unit maintenance on multi-functional/multi-user information processing systems and peripheral equipment and auxiliary devices. • Performs input/ output data control and bulk data storage operations. • Citrix Launcher and Citrix Receiver troubleshooting• Transfers data between information processing equipment and systems. • Troubleshoots automation equipment and systems to the degree required for isolation of malfunctions to specific hardware or software. • Drafts associated technical documentation for program reference and maintenance purposes. • Configures information processing equipment into required operating configurations.• Performs senior operator and systems administrator duties and unit level maintenance functions on assigned computer systems. • Compiles production report data and quality control information. • Assists less experienced soldiers in the installation, operation, and maintenance of information processing equipment. Writes, analyzes, edits, tests, and modifies computer programs. • Troubleshoots software using established debugging procedures.• Hardware and software installs Show less