Ebony Powell Email & Phone Number

Henderson, Nevada

- Take IB/OB calls from operational departments within Barclays to assist customers while also meeting service level- Responsible for reviewing customer accounts that demonstrate potentially suspicious activity from a variety of reports generated from transactions, account take over and fraud application alerts - Identify root cause of reported suspicious.

Las Vegas, Nevada

 Handle escalated customer issues including all communication via phone, mail feedback surveys, social media and BBB inquires/complaints Work directly with customers to research, troubleshoot, and resolve issues in a timely manner Identified root cause of complaints  Provided feedback within internal teams to improve SolarCity customer service .

Greater New Orleans Area

 Provides excellent customer service seating customers, assisting with inquiries, and responding to requests. Other responsibilities include busser and runner in a popular and busy restaurant that is part of the Chef John Besh restaurant group.

Metairie, Louisiana

 Assist customers with purchases in Women’s and Men’s Clothing and Fine Jewelry.Key Achievement: Awarded Excellent Sales Performance with a 97 on Sales Scorecard

New Orelans, LA

MATHSTAR / CHEMSTAR / SOAR Summer Programs  Math and Science Summer Programs for high school students. Tutor and Mentor for students in grades 8th – 12th providing assistance in Algebra, Chemistry, and ACT Prep.

New Orleans, LA

 Conducted research on the polymerization of Glycerol Carbonate. o The reaction can be used to create a protective layer on the surface of the metal oxide nanoparticles, which would stabilize their colloidal solution in water. o Formation of colloids in water is critically important for biomedical application of the nanoparticles as Targeted Drug Carriers.