Ebony Thompson Email & Phone Number

Atlanta, Georgia, United States

The Resident Relations Specialist (RRS) is responsible to deliver the Progress Customer Service experience during the new home orientation with each resident•They set the stage for residency experience to include the expectations of the services that Progress Property Management (PPM) provides as well as the resident's expectations to maintain the home•RRS is responsible for ensuring a smooth transition into a Progress home that will set the expectation of what the resident is responsible for during their residency•They are the conduit that provides the new resident with appropriate contact information to key personnel in the market and organization•Helps to ensure that recent on-market homes are clean and functioning•Identify any areas of concern in/on the asset, prior to showings, by walking homes•Install/Remove assigned self-show lockbox to include yard signage•Conducts pre-move in inspection, two days prior to move-in date, and completes minor items/submits service requests•Identifies any issues, removes sign, re-key the home and puts keys back into the lock box

Lithonia, Georgia, United States

• Sorts mail in delivery sequence for the assigned route as well as receives and signs for accountable mail.• Delivers mail to customers along a prescribed route and on a regular schedule by a vehicle.• Returns mail collected, undeliverable mail, and submits monies and receipts to post office.

Kennesaw, Georgia, United States

• With over 7 years of experienced in sales, I was able interact face to face with hundreds of different teachers as well as sale hundreds of new plans to new members.• I have developed many solid plans for pricing, fee amounts, billing policies, quoting procedures, and methods of obtaining business.• For each school that I visit, I was responsible for making sure the area I was to sale in was very welcoming, clean and friendly. I would also provide snacks and small gifts for visiting me.

Marietta, Georgia, United States

• Organized phenomenal face to face customer service on an executive level.• Successfully, I have performed payroll functions, such as maintaining timekeeping information and processing and submitting payroll.• Committed and dedicated to managing paper or electronic filing systems, recording information, updating paperwork, scheduling services, such as attendance records, correspondence, or other material.

Greater Atlanta Area

Started with a superior-rated performance as a Assistant Manager in the #1-ranked store on the east coast. Create marketing and community events to drive sales success; Educate customers on products and services; Coach sales associates on sales techniques and operational duties; execute corporate programs, promotions and policies; and drive optimal customer satisfaction and associate productivity.

Beachwood, Ohio

•Recruit, train, coach, motivate, and develop new and incumbent beauty advisors on company policies and procedures, product knowledge, and personal and department productivity goals•Role model expectations through initiating service consultations, sharing technique and product knowledge through actual application, and developing a repeat-business customer base•Sell merchandise through exceptional customer service techniques and professional selling skills to reach personal productivity goals•Develop and implement business-driving events and ensure proper execution to achieve counter productivity goals •Communicate productivity goals, monitor associate productivity levels, and provide coaching and feedback•Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results•Supervise proper presentation, organization, storing, a replenishment of stock•Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs) through delegation to self and staff•Communicate regularly with vendors, planners, and buyers regarding stock needs, customer preferences, and special events•Attend product training classes and seminars •Participate in pre-selling and sales driving events•Maintain high customer readiness standards by ensuring proper presentation, organization, storing, and replenishment of stock as well as good housekeeping standards

Columbus, Ohio Area

•Initiate service consultations to determine the customer’s preferences and buying/service needs; explain and demonstrate use of cosmetics through actual application•Partner with Sales Manager and Counter Manager to identify business driving opportunities and stock needs •Develop a repeat-business customer base in order to regularly communicate: upcoming events, new merchandise receipts and product replenishment to increase incremental sales•Provide an exceptional customer experience by ensuring the customer is always the priority•Leverage product knowledge to increase sales by educating and assisting the customer in making the best choice•Maintain high customer readiness standards by ensuring proper presentation, organization, storing, and replenishment of stock as well as good housekeeping standards•Serve as Role Model/Mentor to new hires•Perform other customer-facing duties as needed•Regular, dependable attendance and punctuality

Business Administration And Management, General

Diploma, General Studies