Ebrahim Rahaman Email & Phone Number

­Reporting to the Executive Head of Department.­Manage and support the Sales Ops/Admin team.­Manage and support the renewal team, ensuring growth in the renewal’s revenue and margin.­Engage customers on pricing discussions and negotiations­Check, advise and approve customer quotes.­Manage risk orders and back orders.­Provide input to contracts with customers and suppliers.­Implement system to track customer and supplier orders.­Manage and develop CRM. Train account managers on CRM.­Manage the Product Master Data.­Development of the pricing tool for Nexio and advice how to price manage services deals.­Implement changes to the commercial process to ensure efficiency and effectiveness.­Manage and mentor staff. ­Target setting and performance appraisal of employees­Input into tender submission when required­Acting Executive Head of Department when required

Midrand, Gauteng, South Africa

Divisional Managing Director responsible for Jasco Broadcast Solutions Division.­ Responsible for profit and loss ­ Defining and implementing strategy ­ Leadership­ Oversee operations­ Negotiating contracts with suppliers and customers

Midrand

­Ensured the efficient running of day-to-day business operations via strategic planning and management, implementation of systems and team leadership.­Provide leadership and management of internal team including recruitment, team building, coaching, communication of job expectations, staff leave and appraising of performance levels.­Manage customer relationship and ensure all customer requests, problems, complaints, crisis, incidents, and emergencies are addressed and resolved.­Designs, develops, implements, reviews, and adapts operational processes and procedures.­Manages customer service level agreements (SLAs) and reviews contractor SLAs and business activities monthly, monitoring performance and productivity. ­Delivered services in accordance with client expectations and within SLA parameters.­Negotiate contracts with suppliers and customers.­Forecasts sales on a quarterly basis and manages monthly expenditure.­Project managed several projects. Worked closely with sales team on the execution of projects to ensure projects are within scope, budget, and time frames.­Managed project contracts, risks, project budgets and provide regular reports and progress on projects.­Organised and facilitated regular project meetings with customers and suppliers. Provided and accurate minutes of meeting.­Create and track project plans and schedules. Update project documentation as required.

Midrand - South Africa

­­-Developed new customer business within the ICT Sector.­-Managed diverse customer service related activities, including cold calling and query resolution.­-Built beneficial business relationships through engagement with key customer representatives [both locally and internationally - Dubai].­-Identified and recommended service solutions tailored to meet customer needs.­-Drafted financial models to better evaluate outsourcing deals.­-Compiled bid documents and performed all bid management functions.­-Achievements: Negotiated a multimillion rand outsourcing contract with a new customer | Won a tender for a network operating centre with a new customer.

Sandton

­-Evaluated the viability of client business plans with a focus on technical, marketing and financial aspects.­-Interrogated reporting from analysts and consultants, and sourced applicable funding opportunities.­-Performed due diligence regarding all client business requirements and developed related financial modelling.­-Provided guidance and advice to the team regarding specifics of the telecommunications industry.­-Prepared and presented reporting to the IDC Credit Committee

Centurion

­-Developed and maintained beneficial business relationships with customers at all levels of operation.­-Promoted / sold Transmission (DWDM & SDH), GPON, IP and OSS Solutions.­-Developed service pricing models and negotiated pricing with customers | Managed all bids.­-Sourced and developed new business opportunities, and secured the meeting of assigned sales targets.­-Professionally and promptly addressed and resolved any client queries and complaints.­-Directed, motivated, mentored and developed the account team, as well as a team of virtual experts | -Acting as customer team head when manager was away.­-Achievements: Negotiated several multi-million rand transmission deals | Won a major IP Tender, IN Contract and Network Management Contract.

Midrand

Responsible for developing new business in sectors with no Alcatel-Lucent presence, including; NGIN, IP, GPON, OSS, Security and Managed Services | Built greater awareness of products within the consumer environment and developed the customer base | Directed and supervised technical and commercial teams, upholding full alignment with company and customer requirements | Member of the internal forum providing guidance on the development and improvement of BEE and AA ratings.

Developed opportunities with new customers in the telecommunications industry | Built and sustained beneficial business relationships with existing and new customers | Reviewed and maintained existing client contracts with a view to up-selling new products and services | Negotiated and on-boarded a number of small projects | Successfully rescued a project about to be cancelled.

Centurion

Facilitated the successful sale of telecommunications infrastructure [further negotiating supply and installation terms] | Negotiated and won several multi-million rand tenders for projects including; an IP Core Project, a Network Management System Project, and an IN Project [supply, implementation / installation and support] | Negotiated the sale of a multi-million rand IP Network Upgrade Package.

Responsible for maintenance of the Strategy Handbook on the OSS Product Portfolio | Designed, configured and presented network management and OSS solutions | Established and maintained client and supplier relationships.

Pretoria

Responsible for the management of various projects on the Telkom Data Communications Network [TMNet] | Led project activities including; conception, specification writing, issuing and evaluation of tenders, conducting negotiations, appointment and management of suppliers | Directed activities of the project team and managed all subcontractors | Maintained project activities in-line with defined budgets and timelines | Compiled and issued tender documents | Established and led the Specifications Review Committee.

Centurion

I held different positions within the company: Customer Services Head (June 1997 – September 1998), Customer Services Manager (March 1997 – May 1997) and Helpdesk Operator (June 1996 – February 1997). Developed customer relationships | Engaged with customers to resolve queries / problems, both billing and technical | Developed, administrated and updated the customer and operations database | Recruited, directed and supervised a team of customer relationship consultants and a team of helpdesk operators | Developed team member competencies via mentoring and coaching | Measured, monitored and evaluated staff performance in-line with set standards | Managed the deployment of resources / control of inventory.

Pretoria Area, South Africa

Directed a number of radar related projects, including the procurement of a radar system for the South African Navy | Evaluated of a number of project management tools for use within the department.

Masters, All Core Courses. Thesis In Hr/Leadership

Studied part time

Diploma Advanced Project Management, Project Management

Bcom, Accounting, Economics

Part time study

Bsc, Electronics Engineering