Emily Brown Email & Phone Number

Austin, Texas, United States

Austin, Tx

Lead Designer, tile/flooring installers for Austin area custom home builders.

Austin, Texas Area

Investigate outbound and inbound shipping issues for business and individual consumers.• Communicate with distribution centers, third party partners, carriers and internal teams to ensure customers’ orders are fulfilled via SEMS and email.• Submit carrier and warehouse claims for damaged or lost shipments via SEMS• Log paid carrier claims in SEMs, scan/archive claim checks and ship the checks to the bank for deposit.• Investigate AMR AOS RMAs to ensure SLAs are meet and create SEMs records to investigate with Carrier or DCs when out of SLA. • Communicate advanced credits to line of business for in progress RMAs• Create SEMS records for unsuccessful deliveries from carrier data.• Train new teammates on investigation procedures and tools including SEMs, SAP, Agent Toolbox and the WW RMA Tracker• Systems – SEMs, SAP, Polaris, Agent Tool Box, WW RMA Tracker, carrier websites for shipment tracking/paperwork.

• Inventory Management using SAP. Tracked parts flow from the field to our Regional Distribution Center using various SAP transactions. • Acted as the point person for SAP discrepancy resolution with the external vendor FedEx (3PL)• SPOC for all field technicians and field management• Corrected inventory discrepancies in technicians car stock in SAP• Added missing serial numbers to technicians stock • Acted as support for performing yearly inventory audits (340 technicians, 4500 serial numbers)• Communicated special project information and changes in parts handling. • Conducted Logistics training for Onboarding of New technicians (6 - 8 techs per training session)• Created new bins in SAP• Acted as a support for the Master Planner. Maintained planning change log by gathering requested changes from the field and management. Included adhering to company spending policy and SLA contractual guidelines to ensure accurate deployment and retrieval of parts inventory. • Reporting - Daily KPIs, daily and weekly inventory reports• Gathered data from various sources and performed V-lookups, Pivot Tables, and Formulas to achieve metrics.• Daily DBNR report (report logging the aging of inventory from the date of part usage to the date of return to the RDC)• Daily KPIs reported inventory returns through the 3PL and discrepancies in 3PL to ensure accurate inventories count between systems and ensure overall health of the US Logistics network. Metrics distributed to all levels of company management.• Weekly Overstock report to pullback unused inventory in the field to better utilize in other areas. • Weekly Audit Update report.• Special Projects; SAP/ZULU Migration, Return Labels and Material Returns from Opti-stock.• Systems – SAP, ZULU, FedEx.com and Microsoft Office Tools

• Daily executive assistance including calendar and email management, booking travel arrangements, expense reporting, staff on/off boarding, event planning and phone coverage• Daily staff assistance including reporting, travel, expenses, meeting room scheduling, catering, mail and package services, facilities issues, printers maintenance • Ordered supplies within company spending guidelines from the approved vendors