Laurel Eby is a Compliance Manager at Santander Consumer USA Inc. at Santander Consumer USA Inc.. She possess expertise in due diligence, analysis, credit, financial services, risk management and 18 more skills. Colleagues describe her as "I managed Laurel at HSBC from late 2005 through early 2007 as a member of the Complaints & Disputes team. Laurel routinely exceeded goals set for her, and adapted rapidly to a complex, cumbersome and highly detail-oriented process. With Laurel’s help, the Customer Complaints and Disputes team soon reached unprecedented levels of productivity. During her time on my team, Laurel demonstrated the ability to focus on intense detail without losing sight of the larger picture, which was a talent essential to the tasks at hand. She routinely conducted herself with the utmost professionalism, and consistently maintained a courteous and respectful disposition, even when dealing directly with agitated customers who had filed complaints against the company. Most importantly, however, Laurel demonstrated very sound judgment when addressing customer concerns. She never failed to determine the root cause of a complaint, and consistently showed initiative by partnering with business ownership to address any operational shortcomings that may have led to the complaint. It is my firm belief that Laurel’s efforts in locating and mitigating risk through complaint analysis prevented significant operational loss."