Emma Broughton Email & Phone Number

Warwick, Gb

Warwickshire, England, United Kingdom

Warwickshire, England, United Kingdom

Tachbrook Park, England, United Kingdom

Royal Leamington Spa, Warwickshire, United Kingdom

Hilarys Perth Western Australia

Perth, Australia

Performed a variety of tasks to support lawyers, including;• Maintaining and organizing files, conducting legal research, and drafting documents.• Gather and arrange evidence and other legal documents for attorney review and case preparation• Call clients, witnesses, lawyers, and outside vendors to schedule interviews, meetings, and depositions

Perthh Cbd

• Responsible for data entry for legal cases• Completed court runs to lodge documents and deal with any issues through lawyers and court officials• Maintained the office environment, arranged meeting rooms with additional resources where required and greeted clients and visitors. • Took inbound calls and directed as required to relevant parties. • Maintained records and archiving requests alongside daily post and hand delivery of documents.

Perth, Australia

Providing support and assistance to Teachers and children. Working accross a number of different areas and ages. Providing educational and admin assistance, whilst maintaining a duty of care throughout my daily routine.

Pilborough

general chef and domestic farm hand. responsible for all meals served up to 12 people per day. restocking food supplies and managing deliveries. general farm hand, feeding chickens and horses. cleaning homestead and accommodation facilities

Milton Keynes, United Kingdom

Birmingham, United Kingdom

Regulatory Complaints Manager, July 2012 – June 2014 • Dealt with complaints daily, to regulatory standards with high pressure and tight deadlines due to the media attention and Judicial Review passed between the BBA and FSA.• Successfully recruited for, prepared and conducted a two-week training course for a newly created team. • Led a team of complaints advisors, both permanent and temporary staff, developing them and managing them to deliver high performance. • Completed recovery of the department, involving capacity planning, securing resource and implementing training and audit processes. This recovery involved a number of key stakeholders from varying brands and regular communications were completed to ensure consistency. • Liaised with both internal and external partners to further complaints and agree processes.• Implemented an electronic time capture system to measure productivity and produce top performance results to support the business area.• Supported other business areas by providing headcount and initiating cross-training and development opportunities for employees.

Birmingham, United Kingdom

• Managed a diverse range of people, developing people skills, absence and performance management. • Effectively coached advisors, quality monitored calls and consistently delivered feedback to team to increase call quality and productivity statistics.• Communicated effectively, conveying business messages through chairing meetings and hosting 1:1s. • Used performance management techniques to manage upwards and improve overall performance of the team, managing core standards of behaviour and dependability in line with bank standards, liaising with HR, OH and ER.• Took escalated complaint calls, resolving customer complaints to ensure satisfaction and offering compensation where appropriate.

Birmingham, United Kingdom

• Dealt with escalated customer complaints, logging and resolving complaints by investigating issues and offering compensation as appropriate. • Liaised with John Lewis stores, higher management and several different departments to ensure the needs of each customer were met. • Provided assistance to Call Centre Advisors relating to technical issues, product knowledge, call control and complaint resolutions.

Birmingham, United Kingdom

• Rapidly absorbed training and product knowledge to deal with external customers within the first few months of the role, faster than expected showing an exceptional learning curve.• Met productivity and call quality measures, consistently delivering an exceptional customer service.• Coached colleagues on call handling skills.

Birmingham, United Kingdom

• Supported nurseries across the west midlands region. Tasks included daily care for babies and young children in adherence with variable policies' and regulations within each location. • Exceptional time management and communications skills displayed resulting in highly recommend status in client evaluations and feedback. • Responsible for managing my hours and payroll .

Solihull, Birmingham

Deputy Manager, April 2005 – January 2010• Closely managed nursery policies and guidelines to ensure safety of staff and children.• Maintained and respected confidentiality at all times regarding each child in care.• Ensured children were in a safe environment by carrying out risk assessments where necessary (safeguarding). • Planned and prepared for Ofsted and Environmental Health inspections in line with requirements of both bodies.

Nvq 3, Childcare, Learning And Development, Pass

Activities and Societies: - Completed multiple hours in a variety of settings volunteering as a child care support worker. - Undertook.

Diploma In Early Childhood Studies, Early Childhood Education And Teaching, Pass

Completed placements in schools and nurseries alongside classes, assignments and additional courses. Creative Arts Certificate obtained.

Gcse, B-D

10 GCSE's Grades: B- D