Lead the Information Technology department in building, supporting, and delivering an evolving portfolio of library services and resources for the global RIT community. The Library IT department services include Systems Administration (Windows and Linux), Web Development, Application Development, Desktop Support, hardware and software purchasing.

Worked as an operational security analyst, Conducting incident prevention, detection, analysis, containment, and remediation. Administered university's antivirus and encryption suites. collaborated on development of data security best practices and procedures for campus-wide distribution.

Oversee the daily operations of computer labs and public printing system run by Drexel's central IT department. Maintains the working order of lab equipment and supplies, which may include troubleshooting both hardware and software, creation and management of GPOs, administration of file and application servers supporting the labs. Hires, trains, supervise and coordinates the employment of student lab assistants. Assesses the need for upgrades to labs and makes purchase recommendations of computer hardware, software, AV equipment, and furnishings. Leads quarterly lab refresh and related projects in support of the labs.

Oversaw the revision and expansion of the Information Technology and Resources website. Managed application and patch deployment and configuration using Microsoft System center. Administered the Symantec system imaging and deployment suite. Maintained Analytics on key KPIs for support and service and developed report for upper management. Reviewed and revised departmental procedures and processes to increase efficiency and improve service delivery.

Responsible for the operational support of computer and audio visual equipment in classroom and lab spaces. Administration of file and print servers. Collaborating with administration on strategic planning for technology infrastructure growth and investment. Administration of the Symantec system imaging and deployment suite. Supervision and training of student and part-time IT staff. Development of support procedures and processes. IT asset management. Identification and tracking of analytics on key KPIs for support and service. Providing first-line desktop support.

Responsible for day to day on-site and phone-based support for faculty and administrative staff from multiple departments in the university. Supported Windows and Apple based computer systems. Provide support for smart phones/personal data devices (smartphones, tablets, even some PDAs). Coordinated and deployed hardware upgrades to supported faculty and staff. Diagnosed and resolved application and hardware issues reported by users. Performed first-line diagnostics and troubleshooting for network connectivity issues. Maintained reports of issues, resolutions, and time worked.