Dang Ngoc Trang Anh Email & Phone Number

235-241 Cong Hoa St., Ward 13, Tan Binh Dist, Hcmc

A. Human Resource Management- Recruitment- Monitoring and Safe keeping Employee Records- Payroll Calculation- Reporting of Employee Insurance- Orientation to New Hire about the company policies and HR manual- Monitor leave, absence and late coming for payroll computation- Maintain & Implement the HR Manual policies- Monitoring compliance of the company policies- Implementing the Disciplinary Process- Implement Employee Termination and Leaving Process- Legal advice and Government compliance in case of termination- Employee Performance Management- Company internal events management - Other duties as assigned by the Management.B. External Consultant, Trainer & Expert Search & Recruitment - Support in new trainer recruitment for AG, as per director of Gen.Dir- Support in consultant search & recruitment - Prepare database for trainer and consultant.- Maintain documentation related to trainer & consultant (profile, contract)- Maintain relation with trainer, consultant, and experts. - Monitor AG team compliance to process (especially the documentation) C. General Support- Support Admin in Legal Documentation Preparation & Coordination - Support Consulting Implementation Associate on review of proposal, contracts & prepare bidding document

235-241 Cong Hoa St., Ward 13, Tan Binh Dist, Hcmc

A. Sales Support- Preparation of quotations/proposals for consulting services- Preparation of contracts, MOA, etc for consulting services- Preparation of Bidding requirements for consulting servicesB. Delivery Support for Consulting Project- Coordinate between trainers/consultants and admin team to make sure the proper set-up logistics- Coordinate between trainers/consultants with client to make sure the project/training progress on schedule and well-prepared- Update and maintain following documents of the consulting project: trainer/consultant profile, meeting minutes, plan, reports, etc- Follow up closely with clients, consultants and project sponsors to update to status of projects- Attend the periodical project management meeting with client to get their feedback on the project then escalate to BOD (if needed)- Ensure the implementation of Consulting Delivery Policy, Training Delivery Policy- QA of consulting project materials delivered to customers- Record meeting minutes in Project Delivery meetingC. Customer Relation Management- Ensure regular meetings with clients before, during and after delivery of service- Ensure necessary meeting between General Director and Client- Networking with Client to maintain relation- Pass new potential deal to sales team- Conduct regular customer satisfaction survey and case study

235-241 Cong Hoa St., Ward 13, Tan Binh Dist, Hcmc

- Develop ECCI training business using both expertise knowledge and interpersonal skills. Involving variety of activities including:- Do research on current and potential customers independently as well as brainstorm with colleague.- Build network with customers by attending events, make phone calls, and join groups and other means of communication. - Work alongside with Sales Team to develop the customer database, contribute suggestions for improving training quality, enhancing customer satisfaction.- Establish and maintain relation with regular customer- Update database with new contacts and new customers- Ensure to reach the quarterly/yearly targets.- Prepare the related logistics for trainer/consultant: taxi card, per-diem- Prepare tea-break and lunch for training- Observe class and give support in time- Coordinate between trainers and admin team to make sure the proper set-up logistics- Coordinate between trainers with clients to make sure the training progress on schedule and well-prepared- Print materials, backdrop, standee, etc. for the training- Other duties as per specific requirement from direct supervisor or General Director.