Ece Lyons Email & Phone Number

Newcastle-Upon-Tyne, England, United Kingdom

-Providing Technical Support in Turkish and English-Answering customer queries, resolving technical issues that customers experience with the SAAS products-Working in collaboration with the Sales Team in Turkey -mainly- EMEA, Americas, APAC and also with internal teams-Working as a team as well as independently, taking ownership for client queries and issues related with the company products-Meeting the agreed productivity and quality target -Creating Knowledge Articles both… Show more -Providing Technical Support in Turkish and English-Answering customer queries, resolving technical issues that customers experience with the SAAS products-Working in collaboration with the Sales Team in Turkey -mainly- EMEA, Americas, APAC and also with internal teams-Working as a team as well as independently, taking ownership for client queries and issues related with the company products-Meeting the agreed productivity and quality target -Creating Knowledge Articles both in English and Turkish on Salesforce and Zendesk-Resolving customer issues or answering queries via email, and chat Show less

New York, United States

-Reached out to customers via phone or e-mail about their loan offers after analysing their ORC forms (Optimized Row Columnar)

Ankara, Turkey

-Translating and proofreading legal, medical, financial, technical and, literary documents from Turkish to English or vice versa.