Sweet Elice Guibelondo Email & Phone Number

Philippines

Provides product/service information by answering questions andoffering assistance to both peers and customers.Apply problem-solving skills to resolve customer/peers technicalproblem, view the big picture to identify bottlenecks and otherworkflow issues to develop or identify the ideal solutions anddisputes, give feedback if needed.Intervening in conflicts.

• Apply problem-solving skills to resolve customer inquiries, view the big picture to identify bottlenecks and otherworkflow issues to develop or identify the ideal solutions and disputes, and escalate using appropriate.
• Answering approximately 200 chats weekly utilizing a courteous and professional manner to collect informationand identify customer needs and understand the organization's strategic objectives to come up with.
• Meet and exceed daily productivity goals, including high chat and appointment setting and consistently earnedtop survey satisfaction scores. Analyzed data / statistics from multiple sources (e.g., AHT, RAP /.
• Assisted other teammates on team's individual when

Cebu, Central Visayas, Philippines

- Responsible for training and onboarding of new employees and worked on the development and implementation of new, more efficient employee training programs- Provide support to new personnel, managed documents and records, and supported HR team and operations with various tasks for monitoring and update- Preparing and delivering classroom lectures to new.