Vanrey Navalta Email & Phone Number

Cebu City, Ph

Philippines

Cebu, Central Visayas, Philippines

• Responsible for providing a broad array of products and services including but not limited to general consumer banking inquiries, account maintenance, card replacement, address change, pending transactions, online/mobile banking, and fee inquiries/disputes. • Receives around 80-100 inbound calls from foreign customers on a daily basis • Take ownership of each customer while empathizing and prioritizing customer needs• Resolve conflicts and manage customer expectations • Determine customer needs and provide appropriate solutions through relationship building• Make appropriate decisions on behalf of the customer quickly and effectively• Effectively prioritize work to ensure efficiency• Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools • Fluency in Windows Operating Systems and Microsoft Office tools

Cebu, Central Visayas, Philippines

• Delivers legendary customer service to all customers by acting with acustomer comes first attitude and connecting with the customer• Encourages teamwork through partner recognition and celebrating team wins• Elevates the customer experience by observing interactions and providing feedback and coaching to reinforce or redirect• Coaches peers to lead performance and development conversations• Develops and creates action plans based on weekly labor results to positively impact controllable costs• Identifies recurring issues and opportunities to be shared with the store leadership team and solves problems in the moment• Leads through change and leverage problem solving skills to identify opportunities with layouts to ensure efficiency of production• Effectively flexes the deployment plan to optimize the customer experience• Follows all cash management and cash register policies while ensuring proper cash management practices are followed by shift team• Drives an entire marketing promotional campaign per season (planning to execution)Reason For Leaving: To support my family better financially

Cebu, Central Visayas, Philippines

• Connecting with customers to build relationships and seeking to exceed their expectations• Adapts interpersonal style to best meet the needs of the individual customer• Applying problem solving skills to effectively address partner, customer and business problems• Upholding quality standards and actively coaching others to deliver high quality, handcrafted beverages and food• Builds rapport with partners on shift and displays a positive attitude that enables the team to work together effectively

Cebu, Central Visayas, Philippines

• Provide detailed and relevant information around depository products such as Checking Accounts, Savings Accounts, Business Accounts, etc.• Complete maintenance of existing personal and business banking accounts• Input data needed to resolve bank related concerns ensuring 100% accuracy at all times• Assisting personal and business clients and bank personnel with online banking concernsReason For Leaving: To pursue a career in line with my Bachelor's degree