Carlos Echeverri Email & Phone Number

Streetsboro, OH, US

• Network setup and onboarding support and security including Servers, Managed Switches and Controllers
• Network ongoing Support and Administration for Servers, NAS, Workstations, and Printers
• Provide VOIP Business configuration and support.
• Provide level 1-3 support to client end-users for desktop issues; partner with team and vendors to provide level 2-3 support for network & firewall configuration, server provisioning and backup & recovery services.
• Troubleshoot and resolve issues related to computer hardware, monitors, printers, phones & application software; provide support both on-site and remotely.
• Remote into end user systems using several remote management systems to diagnose issues, run updates, configure settings, demonstrate how to use applications, etc.

Dunnellon, FL

Provide IT troubleshooting and support services for laptops, desktops, tablets, smartphones, TVs, etc.

East Brunswick, NJ

Provide IT support services on a part-time basis. Remote into network and workstations to resolve printer, network and email issues. Administer 3rd party selling platforms (Amazon, Etsy, Walmart) and various seller portals; upload products and update inventory information and database.

East Brunswick, NJ

Performed desktop support function, including developing workstation specs, purchasing, software and hardware installation, network connectivity, user training and ongoing support for 11 staff members. Shielded network against several Trojan, virus and DDoS attacks; quickly took action to quarantine and clean affected workstations; performed total system.

Ocala, Florida Area

Managed the procurement of all telecommunications equipment and related software for government organizations and mid-size business clients; handled roughly $400K in sales on a monthly basis. Gained expertise in ShoreTel VOIP systems and WatchGuard network security products, including installation requirements, planning and procedures. Applied and managed.