Echo Cao

Echo Cao Email and Phone Number

Market and Consumer Insight Leader @ Wilmar International
Echo Cao's Location
Xuhui District, Shanghai, China, China
Echo Cao's Contact Details

Echo Cao work email

Echo Cao personal email

About Echo Cao

Proven experience in the field of market research and related project management, rich experiences in strategic planning, project operation, marketing planning process, generating consumer insights, data analytics, both research agency and in house company working experience, holding Master's degrees in Internet computing; particular strengths include strategic thinking, program design and management, research and analytical skills, and excellent inter-personal communications skills. Good exposure to western culture and management. Won the best performance employee of the team for 2 consecutive years.

Echo Cao's Current Company Details
Wilmar International

Wilmar International

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Market and Consumer Insight Leader
None
Employees:
7293
Echo Cao Work Experience Details
  • Wilmar International
    Market And Consumer Insight Leader
    Wilmar International
  • Wilmar International
    Market & Consumer Insight Leader
    Wilmar International Nov 2018 - Present
    中国 上海市 浦东新区
    Lead Marketing Empowered by Research / Data;Lead Data Support for Brand Marketing and Product Innovation;Deep Involvement in Strategic Leadership;Drive consumer-centric competence:
  • Ikea China 宜家中国
    Experienced Consumer Insight Leader
    Ikea China 宜家中国 Oct 2015 - Present
    The fun part of work are mainly on research design, process development & enhancement, research analytics and local matrix talent build up. Rich experience in consumer researches, both quantitative and qualitative, also analyzing complex market data sets such as media buy/communication based performance tracking, to help internal stakeholders better fit consumer needs in order to achieve more from brand development, range innovation, sales and marketing and performance monitor aspects.
  • Nielsen
    Global Business Service-Senior Manager
    Nielsen Nov 2011 - Oct 2015
    Shanghai City, China
    Consumer Panel Data operation country leader on product development and service support, this service is strategic new setup in Nielsen China. Responsible for plan, organize, lead and control the activities and resources within the area of data collection, including process improvement, vendor management and data quality control (KPI).- Successfully and smoothly taken over the role from a 20+ experience leader in 3 months transition.- Definition and implementation of Consumer service processes (recruitment: online& field, retention, rewarding and sampling).- Managed an operation migration project aimed to transfer local operation to outsourced vendor, completed successfully without quality escape and with 100% on time accurate delivery.- Manage new product initiatives, capacity increases and cost saving initiatives, responsible to deliver these initiatives against cost, timing and technical requirements, ensure proper costing system is in place, monitor and control overheads and expenses as per budget allocated monthly.- Involve in 2 BPI (business process improvement) projects, working with global/regional leader for process improvement from data consistency perspective.- Monitor KPI of Consumer Panel Service Program, Go to Green plan reporting/hot spot issue finding to project stake holder . Resources planning, allocation and coordination on different functions with outside vendors including management by SLAs and piloting via KPIs to manage resources effectively. - Utilize the Performance and Development Plan to communicate and assess performance objectives, competency lists and development plans for direct reports. 
  • Canon Communication Space
    Manager
    Canon Communication Space Jun 2010 - Nov 2011
    Shanghai City, China
    Responsible for corporate product branding, and overseeing marketing supporting plan, strategies and activities for Canon show room Shanghai, including both internal communications, external communications, issue management and public affairs, and support to ad hoc programs, oversees execution of work processes, organization structures, and staffing levels.- Managing day to day operations by leading and developing the team to deliver outstanding service and standards for business client and to achieve the optimum results, Organize effective and proactive communication leading to continuous improvement and early detection of day-to-day issues.- Making promotion budget and cost control, live event support and organization, product promotion program planning and implementation, company image and display promotion, user training, etc., preparing display brochures and displays to call public attention to the product and show room.- Studying customer feedback, organizing market surveys and designing relevant questionnaires. Generating market reports according to the information gathered and planning strategies and ways to making the product or service more exciting.Designing and conducting team building activities by running the daily communication brief of all the team members and through reward, recognition and appropriate motivational activities.- Lead the Company – wide sustainability and corporate image building campaign Paper Contract, which including annual photography campaign, monthly newsletters, internal training.- Provided PR support to ad-hoc issues, e.g. PR support for products promoting activities, support on overseas seminars/communication, on-site support to government-related programs.

Echo Cao Skills

Operations Management Management Project Management Customer Service Strategic Planning Process Improvement Market Research Team Leadership Team Management Customer Satisfaction Data Analysis Leadership Microsoft Office Change Management Cross Functional Team Leadership

Echo Cao Education Details

Frequently Asked Questions about Echo Cao

What company does Echo Cao work for?

Echo Cao works for Wilmar International

What is Echo Cao's role at the current company?

Echo Cao's current role is Market and Consumer Insight Leader.

What is Echo Cao's email address?

Echo Cao's email address is ec****@****sen.com

What schools did Echo Cao attend?

Echo Cao attended University Of Surrey, Stanford University Linguistic Summer School, Us, University Of Surrey, North China University Of Technology.

What are some of Echo Cao's interests?

Echo Cao has interest in Volleyball, Traveling, Reading.

What skills is Echo Cao known for?

Echo Cao has skills like Operations Management, Management, Project Management, Customer Service, Strategic Planning, Process Improvement, Market Research, Team Leadership, Team Management, Customer Satisfaction, Data Analysis, Leadership.

Who are Echo Cao's colleagues?

Echo Cao's colleagues are Ibnu Ariffudin, Tajuddin Ahmad Pascarastya, Virginia Wu, Akbar Prasetio Hutomo, Divine Sosu, Kerin Chia, Cosnert Rabbani.

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