Echo Yan Email & Phone Number

Shanghai, China

Shanghai

Shanghai

Dedicated Regional Account Manager for Caterpillar Asia Pacific, regional business owner of Caterpillar global corporate travel business in more than 10 markets in Asia Pacific.Responsible for managing all aspects of Caterpillar portfolio to include client retention, contract negotiation, implementation and business consolidation, sales of products and services, financials (budgets, billing, payment and profitability), business planning and reviews, establishing relationships with key decision makers in multiple regions, staff development and business continuance.Direct accountability to BCD Travel or externally to the customer for the success of the contract or travel program across multiple countries across Asia Pacific.

Shanghai

Well managed CWT top key accounts and maintain high retention rate of them, like McKinsey & Company, BP, Accenture, adidas, Air Liquide, Texas Instruments etc. Successfully implement credit card & Air-plus payment Program with key accounts to optimize company cash flow in 2010. Proactive involvement with customer’s Hotel Program, assist RFP with preferred Hotel chains, assist customer sourcing dept to negotiate with Hotels with good rates in 2010. Increased customer satisfaction rates which measured by Travel Manager and Traveller survey. Prompt response when service complaint occurs, investigate internally , then take action plan and quick follow up to ensure qualified customer service as CWT’ commitment.  Lead and implement CWT strategic Program— On line booking Tool, Mei shan call center transition Program for CWT key accounts, OBT adoption rate achieved target adoption rate as 40%, and help client to lower transaction fee by 5%-8% by transferring call center from BJ or SH to Meishan. Successfully achieved target volume and portfolio of key accounts in 2010.Providing information and support to client on cost control strategies and supplier performance. Traveller Compliancy – Ongoing support of client travel program and the education of its users concerning the program’s benefits by conducting regular seminar, workshop etc. Assist customer to set up security program—by working closely with IT team to develop customized tool to capture daily travel data and input into GDS for customer’s third party- security control group to track, provide CWT Go-Alert information to customer travel manager, to indicate travel rick worldwide and take action if any.

Shanghai

Implementing customer’s Travel Policy, working with Travel Manager and internal dept to ensure travel policy compliance, conducting on-going training session to frequent travellers and internal travel consultant where requiredCoordinate with company other departments to ensure service deliveryReview Service Level Agreement with customer, address service issues and improve service level to achieve customer's expectation.Draft business plan for customers, oversee result and improvement of past year, and foresee proactive action to assist customer making cost saving in Travel aspects.Assist customer on negotiation with air/hotel/car rental companies, to combine customer travel resource, and optimize the regular routes, continually seek opportunities to enhance benefits for customer. Providing regular Travel Management Report, help customers to analyze travel cost, recommend appropriate actions, oversee service delivery, travel policy implementation, etc.Ensure all the data (including manual and self-booking records) is captured in GDS system, keep travel manager informed the lasted safety and security information.

Shanghai