Experienced Support Specialist with a demonstrated history of working in the internet/hospitality industry. Skilled in English, Customer Service, Time Management, Training and Teamwork.
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Market ManagerHotelbeds May 2019 - Jun 2020 -
Partner SupportBooking.Com Sep 2016 - Apr 2019New partnership development；Taking care of the process of new partner from registration to online bookable;Educating partners on the use of system;Solving partners' problems in daily management;Offering suggestions to partners to optimize the conversion rate;Solving partners' complaint and maintaining good cooperative relationship;Participating in new tests & roll-out projects and giving feedback. -
Customer Services SpecialistBooking.Com May 2015 - Sep 2016Providing accurate and valid information to guests by using the right tools;Liaison between guest and hotel to solve complaints;Taking part in new projects & tests and proactively giving feedback.
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Reservations AgentHyatt Hotels Corporation Apr 2014 - Nov 2014昆山Providing accurate and valid information to guests;Answering inbound calls and making online reservations in a timely manner;Providing room upgrade sell to potential guests;Proactively joining team meeting and other company evens.
Frequently Asked Questions about Echo Zou
What is Echo Zou's role at the current company?
Echo Zou's current role is Market manager.
What schools did Echo Zou attend?
Echo Zou attended 淮阴工学院.
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