I am an experienced IT professional with over 5 years of expertise in desktop support and IT service management. With an MSc and ITIL v4 Foundation certification, I have a solid foundation in managing IT services within an ITIL-aligned environment. I specialize in ServiceNow (SNOW) administration, covering Service Portal, Incident, Problem, Change, and Service Request management.My technical proficiency spans Windows Server, Azure Cloud, Office 365, and I have a proven ability to troubleshoot, implement systems, and deliver IT services efficiently. I have experience managing teams, coordinating with vendors, and driving successful project outcomes.I am now seeking to transition into roles such as IT Team Lead, IT Service Delivery Manager, or IT Operations Manager. I’m open to remote opportunities where I can leverage my skills in IT service management, team leadership, and technical support.I am writing to express my interest in the Technical Customer Support position. With a Master of Science degree in Electronics and ITIL v4 Foundation certification, along with over 5 years of experience in desktop and tech support engineering, I am excited about the opportunity to bring my diverse skill set and expertise to your team.Throughout my career, I have experienced career gaps prior to each new role. These periods have been valuable opportunities for me to pursue further education, gain new certifications, and refine my skills to better serve in subsequent positions. These experiences have instilled a strong sense of adaptability, resilience, and a commitment to continuous improvement.In my previous roles, I have proficiently handled ServiceNow (SNOW) administration tasks, including Service Portal, Incident, Problem, Case, Change, and Service Request Management. Additionally, I possess hands-on experience with Windows Server, Azure Cloud, and Office 365, enabling me to provide comprehensive support across various platforms.I have also successfully managed teams, coordinated with vendors, and driven projects, with training in project management enhancing my ability to deliver operational excellence and achieve results.I am eager to leverage my skills and experience to contribute positively to your organization. I am confident that my background, combined with my dedication and passion for excellence, make me a strong candidate for this role.Thank you for considering my application. I look forward to discussing how my qualifications align with the needs of your team.Warmest regards,Chandan Kumar
