Business and technology executive who drives pre-sales and customer success across diverse offerings, from software / SaaS sales and support to data transformation of business practices consulting. A true passion to deliver a seamless customer experience across all stages and touchpoints in the customer journey with passion, collaboration and data. Continuously refines best practices to create higher customer satisfaction, customer retention, new business growth and expansion. Proven positive impact on business alignment and efficiency, leveraging agile expertise to identify and overcome roadblocks to talent management, product utilization, regulatory and compliance issues and best practices.Extensive experience in all aspects of design, security, architecture, and systems relating to design and operations of big data and enterprise application workloads. Has led direct and virtual teams including cloud/big data (applications / systems / storage / networking), software vendors, performance/efficiency experts, operations, facility staff and ICT users/stakeholders to achieve the highest possible QoS/SLA while maintaining the lowest possible costs (optimizing for both CAPEX and OPEX expenditures).Involved in a leadership role at a number of industry consortiums such as The Green Grid, OpenEco, Climate Savers, and The Uptime Institute Executive Advisory Board. Leadership recognition from multiple sources including The President’s Award from Sun Microsystems and as a key contributor to achieving the first LEED Platinum certification for a data center in Japan (and only the 2nd in all of Asia).