Peter Vibert Email & Phone Number

Remote

Toronto, Canada Area

From April 2016 to January 2018 I was involved in a variety of initiatives, including:- Day-to-day logistics operations of a zero-emissions delivery service in Toronto, Canada, primarily delivering local and organic food- Transportation lead for a jury at the Toronto International Film Festival- WordPress consulting and customization for small business- Volunteering at the front desk at a tool lending library (https://torontotoollibrary.com)- Volunteer iPod technician at… Show more From April 2016 to January 2018 I was involved in a variety of initiatives, including:- Day-to-day logistics operations of a zero-emissions delivery service in Toronto, Canada, primarily delivering local and organic food- Transportation lead for a jury at the Toronto International Film Festival- WordPress consulting and customization for small business- Volunteering at the front desk at a tool lending library (https://torontotoollibrary.com)- Volunteer iPod technician at the Alzheimer’s Society of Toronto Music for Memory Project (http://musicproject.ca)The most fulfilling part of these various roles was the ability to have a direct positive impact on the world around me. Show less

Toronto, Canada Area

My favourite part of this position was mentoring junior team members, working together to step through problems and draft customer responses.AirVM is a software company based in Ottawa, ON, that develops a SaaS virtual machine infrastructure management, deployment, and customer-facing software solution.As an operations engineer, I worked with customers using phone, email, and screen sharing tools.What did a typical day look like?- Kickoff onboarding screenshare… Show more My favourite part of this position was mentoring junior team members, working together to step through problems and draft customer responses.AirVM is a software company based in Ottawa, ON, that develops a SaaS virtual machine infrastructure management, deployment, and customer-facing software solution.As an operations engineer, I worked with customers using phone, email, and screen sharing tools.What did a typical day look like?- Kickoff onboarding screenshare with a new customer- Fixing misconfigured DNS records to get the platform up and running during a deployment call- Debugging JSON entries in the database causing frontend display issues- Applying patches and hotfixes on production customer instances- Troubleshooting error messages with the software development team- Receiving escalations from front-line staff- Documenting all of the above in both internal and external knowledge basesTechnology stack: Apache, PHP, MySQL backend running on CentOS, interfacing with VMWare vCenter and vCloud Director. Show less

Toronto, Canada Area

My biggest accomplishment was eliminating over 80% of alerts caused by misallocation of resources in VPS provisioning, allowing staff to focus on high priority issues and not spend time fire-fighting.As a NOC engineer, subsequent acting team lead, and Customer Support/Operations liaison, a typical day involved some of the following:- Reviewing spam in Exim logs, diagnosing hung Apache instances, installing SSL certificates, migrating VMs, installing cPanel, tracing email in… Show more My biggest accomplishment was eliminating over 80% of alerts caused by misallocation of resources in VPS provisioning, allowing staff to focus on high priority issues and not spend time fire-fighting.As a NOC engineer, subsequent acting team lead, and Customer Support/Operations liaison, a typical day involved some of the following:- Reviewing spam in Exim logs, diagnosing hung Apache instances, installing SSL certificates, migrating VMs, installing cPanel, tracing email in Exchange, troubleshooting traffic spikes- Triage of escalated technical support tickets using Kayako- Training new NOC engineers- Presenting weekly updates to Customer Support and Operations on department-impacting projects (eg, server upgrades and scheduled service downtime)- Collaborating with Customer Relations to win back customers by resolving website and VPS problems (for example, tuning MaxClients in httpd.conf to handle an new surge in traffic)- CFengine internal configuration management- Representing Operations during Change Advisory Board meetings according to ITIL best practicesTechnology stack: IIS, Apache, MySQL, MSSQL, Exchange, Exim, Qmail, Plesk, cPanel, Parallels Operation Automation, Parallels Virtuozzo, Microsoft Hyper-V, Xen, VMWare vSphere, Cacti, Zenoss, IPMonitor, Zabbix, Nagios, Windows Server 2003/2008/2012, CentOS, Ubuntu. Show less

Ottawa, Canada Area

At NJ Tech I was part of a two-person operations team responsible for all web and cloud hosting infrastructure.My most notable accomplishment was writing shell/VB scripts to change the IP addresses of hundreds of websites while ensuring all services remained online during the transition.Other standout projects:- Physically migrating 50+ servers from colocation to our own cage, virtualizing many in the process using VMWare’s solutions- Setting up CA ArcServe backup… Show more At NJ Tech I was part of a two-person operations team responsible for all web and cloud hosting infrastructure.My most notable accomplishment was writing shell/VB scripts to change the IP addresses of hundreds of websites while ensuring all services remained online during the transition.Other standout projects:- Physically migrating 50+ servers from colocation to our own cage, virtualizing many in the process using VMWare’s solutions- Setting up CA ArcServe backup software for our entire infrastructure- Individually migrating websites from shared hosting to VPS or dedicated servers, owning the relationship with each customerNJ Tech Solutions is a web and cloud hosting provider based in Ottawa, ON.Due to the company's small nature, we prided ourselves on being able to develop customized solutions for our clients. As an example, I worked with a customer running a radio station in New York state to ensure their website was continuously monitored and backed up, and wrote custom shell scripts to take corrective action as needed.As part of this level of service, I would also troubleshoot customer code in a variety of languages: ASP, ASP.NET, ColdFusion, PHP, Perl, Python.Technology stack: IIS, Apache, MySQL, MSSQL, Exim, Qmail, Plesk, cPanel, Parallels Operation Automation, Parallels Virtuozzo, VMWare vSphere, Cacti, Zenoss, IPMonitor, Windows Server 2003/2008, CentOS. Show less