Erin Cummins Email & Phone Number

Alexandria, Va, Us

Washington Dc-Baltimore Area

Washington, District Of Columbia

Email out to Locals completed FST Reports.Review Election Reports submitted by Locals and Councils.Make updates to the SMART Directory when needed.

Washington D.C. Metro Area

Bethesda, Maryland

• Provide customers with available product options for upcoming annual subscription online renewal agreements.• Respond to customer inquiries via email and/or phone regarding the status of their expiring online subscription agreements.• Ensure and maintain accuracy of customer information as well as subscription agreement data in Salesforce.• Respond to renewal inquiries received from Renewals Team Manager.• Investigate issues and provide feedback/follow-up to customers in an efficient and timely manner to ensure as accurate and smooth a renewal process as possible.• Review, process, and activate online renewal subscription orders from customers in Salesforce.

Silver Spring, Maryland

• Managed the work flow and monitoring of other employees within the Registry Department, making sure that the monthly membership reports were closed out between the 10th and 15th of each month.• Prepared and printed quarterly reports for active and pensioned members, distributing reports to the appropriate personnel.• Updated and maintained the Local Union information and the Local Officer and Executive Board Member information in the company database system.• Responded to console messages every other week as the Console Operator; maintained the back-up tapes for the AS400 database system as well as contacting the IT department and external tech support.• Role in testing a new software program for the entire company.• Prepared and printed membership lists and labels, posted reports, COPE, MAL receipts, new membership cards, certificates, and kits as well as requests for replacement membership cards and certificates.• Entered and checked monthly membership reports on a daily basis.

Silver Spring, Maryland

• Entered member address changes into the company database.• Maintained and updated the monthly report filing.• Provide reception desk back up coverage.• Re-mail returned mail and update with new address.• Assist in working and checking monthly membership reports.• Maintained and updated the audit report log for the Accounting Department.• Prepare and print monthly membership master rosters, labels for Local Unions and Officers.• Role in testing a new software program for the entire company.• Running monthly reports for 50 year members then sending cards and letters out to 50 year members.

Rockville, Maryland

• Responsible for ensuring the facility is ready to receive customers and guests upon opening by making sure a fresh pot of coffee is ready, the kitchenette and the customer changing rooms are fully stocked.• Booking spot-time for tennis players, process payments from customers including spot-time, lessons, and classes.• Maintaining and keeping front office/reception area in a clean environment, re-stocking supplies in kitchenette, making sure fresh pots of coffee are made, and re-stocking supplies in customer changing rooms frequently throughout the day.• Responsible for informing all customers and guests when facility will be closing at the end of the day, making sure that the front office/receptionist area is fully cleaned and customer changing rooms are fully stocked before locking up.

Rockville, Maryland

• Performed a variety of data entry tasks and administrative services for companies in need of temporary coverage and support.• Assignments included 9 months at the American Kidney Fund as an Administrative Assistant and 5 months at CMA Services also as an Administrative Assistant before being hired full time by CMA Services in March of 2008.

Chevy Chase, Maryland

• Answering the phone.• Taking appointments in person and on the phone for physicals.• Maintaining and updating the medical files of patients.• Assisting with hearing and vision tests for physical exams.

Rockville, Maryland

• Provide updates to kidney patients via email and phone on the status of grant applications.• Enter and process patient information for grant applications.• Provide information for financial assistance to prospective grant applicants.• Explain to prospective patients and grant applicants the causes, risks, types, symptoms, prevention, and treatments of kidney disease.• Provide rotating back up support for the receptionist desk.

Washington, Dc

• Mobilized Wal-Mart workers by sending packets and emails; responding to emails from workers and the general public.• Making and answering phone calls to and from workers and the general public.• Approving blog posts.

Cheverly, Maryland

• Prepared shipment of materials for Union Conventions• Picked up and dropped off mail in shipping department.• Provided rotating back up support for the receptionist desk.

Silver Spring, Maryland

• Manage floor staff team members from the Box Office, Concessions and Usher areas of the theater.• Investigate issues and provide with the appropriate feedback/follow-up to complaints and questions from guests.• Assist floor staff team members with the sales from the Box Office and Concessions when necessary.• Monitor the accuracy and efficiency of Box Office and Concession sales by the floor staff team members.• Assist with opening and closing duties as assigned by management.

Silver Spring, Maryland

• Respond to phone calls and questions from guests.• Manage crowd control and assisting guests with finding seats in the auditoriums when necessary.• Reporting to management and supervisors any problems from all areas of the theater facility.• Operating, preparing, and cleaning of all concession related equipment.• Conducting theater inspections to monitor picture and sound quality, watch for film content and theft and help maintain a safe environment in the theater auditoriums.• Assist with all opening and closing duties as assigned by management and supervisors.

Bachelor'S, English

Activities and Societies: Towson University Democrats

High School Diploma