Eugene Cunanan Email & Phone Number

Winnipeg, Manitoba, Canada

-Collaborated with wireless providers, delivering expert customer support and ensuring service excellence.-Utilized CRM tools to efficiently manage customer interactions and streamline issue resolution.-Demonstrated intermediate Excel skills and proficiency in Microsoft Office suite.-Escalated complex issues while maintaining clear incident documentation and communication.-Delivered technical support encompassing inquiries and concerns related to KORE Connectivity, KORE Hardware, and KORE Platform, showcasing a deep understanding of the company's product offerings.Provided expert assistance in inquiries and issues related to (catch & release), further contributing to comprehensive customer support.Meticulously logged all incident and request details, meticulously allocating appropriate categorization and severity levels to streamline issue tracking and resolution.Proactively maintained customers informed of incident status, adjusting update frequency based on severity levels to manage expectations effectively.Effectively escalated unresolved incidents to the designated Tier II/Tier III support groups, adhering to established processes and ensuring swift resolution for customers.Collaborated closely with cross-functional teams to verify incident resolution and satisfaction, ensuring a seamless customer experience.

Winnipeg, Manitoba, Canada

-Helping Plaster applying coats of plaster or stucco to walls, ceilings, or partitions of buildings, using trowels or brushes.-Helping Plaster decorative coverings to exterior surfaces of buildings, such as troweling or spraying on coats of stucco.

Winnipeg, Manitoba, Canada

-Installation and Test of cabling including Singlemode, Multimode, and Copper cabling solutions to datacentre standards.-Trouble ticket generation and response; carrier interface and escalations.-Monitors data communications network to ensure that network is available to all system users and resolves data communications problems-Records number of daily data communications transactions and number of problems and actions taken, using computer terminal-Monitored Power/Network screens for Health checks of HVACs and CRAH units alongside responded promptly to issues.-Updates documentation to record new equipment installed, new sites, and changes to computer configurations-Stay abreast of new technologies emerging in the industry

Manitoba, Canada

-Talking to others to convey information effectively-Being aware of others' reactions and understanding why they react as they do-Actively looking for ways to help people-Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Winnipeg, Manitoba, Canada

Winnipeg, Manitoba, Canada