Math Instructional Coach | Stafford Middle School • Implementation of planning structures, tools and protocols • Promote response to results • Promote reflective practice • Serve as a lead learner • Promote shared responsibilityAlgebra 1 Teacher | Stafford Middle School • Team Lead • Technology Committee Chair • Math and Science Team CoachMath and Science Teacher | Phillips Elementary School • Team LeadPhysical Education Aide | Phillips Elementary SchoolSubstitute | Phillips Elementary SchoolPROFESSIONAL CERTIFICATIONSGeneralist EC-6 (191)Mathematics 4-8(115)Science 4-8 (116)English as a Second Language Supplemental (154)

Ambit Energy provides electricity and natural gas services in deregulated markets across the United States.• Manage employees responsible for the daily processing of order transaction exceptions and customer invoices• Manage the relationship between Ambit and the utility suppliers• Work closely with the management team to identify and implement process improvement measures•Manage the selection and development of employees

CoreLogic Corporation is a leading provider of consumer, financial and property information, analytics and services company.• Managed three teams encompassing check control, residential tax payments and commercial payment processing• Worked closely with IT to develop and implement a web-based tool to manage over $33 billion in funds• Led user acceptance testing, documentation and system implementations• Balanced and reconciled incoming wire and check deposits for disbursement• Resolved payment file issues with taxing authorities• Mapped processes and procedures for continuous improvement• Worked closely with Accounting for various types of disbursement for tax payments (wires, ACH and check payments) and reconciliations of these disbursements to incoming funds• Managed external customer and vendor relationships• Managed transactions in accordance with RegAB requirements• Managed annual budget

Operations Manager IFirst American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. •Managed the relationships between the customers and the tax agencies• Managed the relationship between the National Escrow Reporting Group and the Regional Service Centers (customer)• Managed department budget by overseeing employee resources• Analyzed tax cycles – including customer returns and payments• Provided daily status reports on customer returns to leadership team and staff• Analyzed customer data on return history to identify trends, issues and variances• Managed all escalated customer issues for 26 states in addition to all wire activities for over 400 agencies• Partnered with IT to develop reports to facilitate daily workflows• Managed payment shipments to tax agencies• Ensured that payments are made to tax agencies on time to avoid penalties• Ensured on-going communications with the customer on status of payments• Reviewed and managed scanned checks using in-house application• Managed on-going processes and procedures to make sure that ISO (International Organization for Standardization) standards were met• Assisted with testing and proving feedback on improving process efficienciesSUPERVISOR II• Developed and coached staff• Monitored productivity, accuracy and provided daily feedback• Escalated customer issues through appropriate management team for resolution• Managed team leads in ensuring efficiencies within the department• Allocated workflow to minimize overtime and maximize productivity• Defined and implemented new procedures and/or workflows• Ensured that the team adhered to workflows while maintaining compliance with company policies and procedures

• Fueled tanks and other military vehicles by loading, storing and transporting gas• Dispensed fuel by following safety guidelines• Received and stored bulk and packaged petroleum, oils and lubricant products• Issued and dispensed bulk fuels from storage and distribution facilities• Selected and submitted samples of petroleum, oils and lubricants to laboratory for testing• Performed accounting duties• Operated equipment associated with petroleum distribution system• Adhered to emergency precautions to prevent harm to self, other and facilities in event ofpetroleum spillage or fire• Managed DOT labels and placards