Ed Arocho Email & Phone Number

Edison, Nj, Us

Kenilworth, Nj

I advanced through a series of companies and positions, taking on increased responsibility and accountability to meet requirements/demands of the print, mail, and records management functions of Merck & Co., Inc.I was contracted by a high-performance provider of business process solutions to manage Merck’s Mail & Print operations upon Merck’s decision to outsource these functions. I manage mail and records centers comprised of six sites in two states. My responsibilities include recruiting, interviewing, hiring, and onboarding staff; supervising and training staff at all levels; and supporting and managing customer projects through full lifecycle. I establish organizational productivity objectives based on Service Level Agreements (SLAs) defined in the client’s contract. I manage and execute a variety of special projects and work closely with client stakeholders to ensure accurate project specifications and delivery. I prepare and maintain reports and documentation. ** Created a high level of efficiency across operations, leading to achievement of all productivity and financial objectives.** Developed content utilized by EHS Manager to write Job Safety Analysis (JSA) procedures for specific tasks; ensure employee adherence to all QA standards as well as safety policies, rules, and governing regulations, including OSHA.** Recognized for meeting or exceeding financial goals YOY.** Acquired Merck’s Records Management Department (2015) consisting of Records Retention, Digital Archiving, On- and Off-Site Warehouse Management, and Audit/Inspection Support.--- Took on Digital Archiving with a backlog of 13K units that had been building up for several years. --- Put correct policies and procedures in place and held employees accountable for performance, eliminating backlog in 11 months and saving Merck in overall costs.

Whitehouse Station, Nj

I was recruited directly by Merck to lead Document Services upon bringing printing services in-house; tasked with responsibility for overseeing operations within both New Jersey and Pennsylvania print centers with 23 direct reports. I trained, supervised, and evaluated support staff; coordinated workflow; and scheduled major jobs. I maintained reprographics web submission tools. I was also responsible for monitoring the departmental budget, developing reports, overseeing maintenance of department network, and managing inventory control. I communicated heavily with vendors, performed quality assurance, and provided world-class customer service.** Presided over an operation that was implemented across four sites; consistently met all profitability and production objectives.** Autonomously developed and introduced departmental operational policies, resulting in an operation that exceeded all organizational objectives.** Outsourced overflow and special projects to outside vendors.

Whitehouse Station, Nj

I was hired directly by Xerox to manage Merck printing account. I supervised seven direct reports responsible for print production. It was my responsibility to schedule jobs, order stock and supplies, and evaluate staff. I managed all aspects of quality assurance and client relations. Additionally, I created and executed project work orders and revised them to meet the changing needs and requirements of the client. ** Identified resources needed to complete projects in the most cost-effective and efficient manner.** Provided superior customer service and project management with in-depth knowledge of company products and programs, as well as communicated effectively with team members.

Whitehouse Station, Nj

I was initially hired by a technical staff augmentation and contract engineering services firm as a contract employee to operate machinery, run major jobs, ensure project quality, perform preventive machine maintenance, and handle other assignments related to printing materials for Merck.** Reviewed job orders to determine type of work to be done, quantities to be produced, and materials needed. ** Completed records of production, including work volumes and outputs, materials used, and any backlogs.** Referred by Merck to Xerox for full-time hire upon outsourcing printing services to this leading provider of business technology solutions in 1999.