Ed Arocho Email & Phone Number

Middlesex, Nj, Us

Nj

Inventory Change Management for NovartisBT Americas. Princeton, NJMay 2014 to PresentChange Responsibilities Responsible for end to end creation and management of change record. Gather all information provided from PM and review/coordinate with involved partiesSchedule change record with the CABCommunicate and coordinate with concerned parties through the change processReview all upcoming changes and review with PM the CI’s involved & Implementation teams (Post CAB Meeting)Follow up with the implementer & resolver groups on the day of the changeFollow up with PM & Respective implementation teams (day of change)Follow up with appropriate team to complete post implementation reviewsPerform acceptance on LAN/WAN equipment and confirm devices are on the networkInventory ResponsibilitiesUpdate the inventory associated with a given changeOversee/Control all inventory data input and output from the BFG InventoryReview all assigned changes to Inventory (for adding and ceasing asset’sOn-going asset/inventory reconciliation

Bt Americas. Princeton, Nj

Telecommunications Analyst for Bristol-Myers Squibb Company Plainsboro NJDeutsche Bank Multiple Sites New York, NYOct 2005 to May 2014Maintain day to day operations on the Avaya PBXsManage route programming Program stations, groups, and complex call coverageTroubleshoot user and system problems related dialing, routing, and ACD functions.Support regional offices upon requestOversee hardware/software upgrades and understand the relationships between system componentsTest new software and hardware versions when neededReview and validate configurations against company standardsTroubleshoot carrier problem and escalate for repairDisplay and encourage collaborative sharing of information and team workPossess strong technical, and operational skills related to telephony and computingNavigate effectively through technological and organizational changeMaintain good relationships with internal clients and other technology teamsDeliver excellent service to internal clientsITIL Foundation Certification- Completed

Bristol-Myers Squibb Company Hopewell Township, Nj

Maintain day to day operations on the Avaya PBXsManage route programming Program stations, groups, and complex call coverageTroubleshoot user and system problems related dialing, routing, and ACD functions.Support regional offices upon requestOversee hardware/software upgrades and understand the relationships between system componentsTest new software and hardware versions when neededReview and validate configurations against company standardsTroubleshoot carrier problem and escalate for repairDisplay and encourage collaborative sharing of information and team workPossess strong technical, and operational skills related to telephony and computingNavigate effectively through technological and organizational changeMaintain good relationships with internal clients and other technology teamsDeliver excellent service to internal clients

Robert Plan Corp.

Maintain day to day operations on the Avaya, Rolm PBXS Monitor the health of the Avaya, Rolm PBX switches Manage route programming.Programmed stations, groups, and complex call coverage in central NJ offices.Troubleshoot user and system problems related dialing, routing, and ACD functions.Support regional offices upon request.As senior technician, I performed troubleshooting of phone systems, voice mail and networks.Troubleshoot PC hardware and software problems.Other duties included management of the holiday and emergency closing schedules.Provided support to the MIS department on hardware and software upgrades, relocations and re-configurations of phone systems. Possess strong technical and operational skills related to telephony and computing.Navigated effectively through technological and organizational changes. Maintained good relationships with internal clients and other technology teams. Delivered excellent service to internal clients.

Piscataway, Nj

Maintained day to day operations on the Avaya, System 75 PBXs Monitored the health of the Avaya, System75 PBX switches Programmed stations, groups, and call coverage in central NJ offices.Troubleshooted user and system problems related PBX and Voice Mail System.Assisted Senior Technician in the support of regional offices upon request.Assisted PC Technicians in PC installs and upgrades.