Ed Crowley work email
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Ed Crowley personal email
A goal oriented senior customer service sales and operations professional experienced with leadership roles in global organizations with 20+ years experience in the technology industry. Effective leader with a proven record of successful execution in revenue attainment and operational efficiency.
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RetiredJuniper NetworksWestford, Ma, Us
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Director Global Service Sales OperationsJuniper Networks 2006 - PresentSunnyvale, Ca, Us• Responsible for global program management of all aspects of service contract renewal business; instrumental in growing annual revenue stream from $95M to $800M+ representing 68% of total service revenue.• Developed and drove the execution of the business strategy to transition the enterprise service renewals from a direct sales model to a two tier channel model supported by outsource vendor • Establish a scalable service renewal infrastructure worldwide through direct and partner mechanisms to support profitable growth• Built framework to support high growth service contract renewals and transform from a totally direct sales model to a multi-channel model.• Collaborate with cross functional leadership to effectively enable maintenance service sales.• Improved operational aspects of service contract attach at point of sale which enabled worldwide sprint programs to identify and action opportunities• Identified and developed key performance metrics, analytics, and capabilities improving business performance and accountability for cross functional teams.• Development online partner self-service quoting portal which reduced the sla for quote request fulfillment, and reduced operational expense • Customer Service business lead on integration of multiple acquisitions to assure business continuity and customer satisfaction
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Director Global Service Sales OperationsJuniper Networks 2003 - PresentSunnyvale, Ca, Us
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Senior Manager Ww Customer Service Business OperationsJuniper Networks 2003 - 2006Sunnyvale, Ca, Us• Established discipline for improved business planning, forecasting, and greater predictability in performance• Developed and drove standardized Service Sales Forecast Process, which resulted in improved predictability • Global program manager service renewal outsource vendors
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Director Customer Service Business DevelopmentQuamtum Bridge Communications 2000 - 2002
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Director Customer Service Business OperationsBay Networks Inc. 1996 - 2000Tampa, Florida, Us -
Service Business ManagerWellfleet Communications 1992 - 1995
Ed Crowley Skills
Ed Crowley Education Details
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Questrom School Of Business, Boston UniversityBsba
Frequently Asked Questions about Ed Crowley
What company does Ed Crowley work for?
Ed Crowley works for Juniper Networks
What is Ed Crowley's role at the current company?
Ed Crowley's current role is Retired.
What is Ed Crowley's email address?
Ed Crowley's email address is ed****@****ast.net
What schools did Ed Crowley attend?
Ed Crowley attended Questrom School Of Business, Boston University.
What skills is Ed Crowley known for?
Ed Crowley has skills like Juniper, Network Architecture, Cloud Computing, Enterprise Software, Managed Services, Ethernet, Program Management, Data Center, Start Ups, Pre Sales, Saas, Telecommunications.
Who are Ed Crowley's colleagues?
Ed Crowley's colleagues are Sandeep Dhar, Shashank Kumar, Jagadeesh Yr, Ken Niven, Kristine Grossman, Ganesh Viswanathan S, Ashok G.
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