Ed Danieles Email & Phone Number

Milan, Lombardy, Italy

Sacramento, California, United States

Dev Ops: working inside Jira, QA new and existing features, querying and executing SQL scripts. Communicated between customers, team members, developers and management. Wrote Jira tickets with clear and vast information and monitored progress through the Sprint/Agile process. Vue, Laravel, SQL and AWS tech stack.

Orlando, Florida Area

Built testing scripts using Selenium Webdriver, Mocha and Chai. Implemented new features and bug fixes using Javascript. Advised clients on best practices and uses for their newly adopted system

Orlando, Florida Area

• Facilitated quality customer service integral to generating repeat and referral business, by providing prompt response in addressing their needs and resolving any issues. Followed up with customers regarding.
• Independently researched and updated personal knowledge of all products.
• Resolved all customer issues with regards to service and technical performance.

Matawan, NJ

• Diagnosed, troubleshot and resolved client technical issues in line with aggressive timelines. Lead support technician for company’s burgeoning products. Successfully implemented several products, including social.
• Key team member that increased retention rate of clients by over 10%
• Modified support model to meet new client demands
• Developed new core installation pieces for broadening client market
• Created new client facing documents to aid with the adaptation of my company’s product
• Experienced with Facebook admin settings and Apps

Ft Irwin, CA

• Identified, isolated and resolved complex client technical issues. Performed enterprise-wide computer maintenance, upgrades and hardware installations. Executed strategic maintenance and operation of military training.
• Supported implementation of new training operation involving coercion of 20+ teams and 100 employees to market system capabilities
• Slashed hours from database building process by integrating advanced Excel formatting
• Led comprehensive training sessions for various military personnel
• Earned government-issued security clearance
• Successfully examined and uncluttered large, complex datasets

Freehold, NJ

• Transported patients throughout departments and provided care for patient needs. Delivered specimens and samples to lab.
• Honed deep understanding of medical equipment and products

Jackson, NJ

• Key participant in inventory control and optimization. Supported efficient facilitation of shipping processes. Delivered elite customer service through professional, responsive communications.
• Assisted in creation and implementation of new pricing techniques for optimal display purposes

Jackson, NJ

• Assigned to handle managerial duties such as administering work shifts and overall efficiency of workers. Oversaw organization of workstations. Operated several areas of appetizing department.
• Conceived and implemented new closing procedures

Bachelor'S Of Science, Mathematics

Activities and Societies: KPE Math Fraternity• Merit Award; Nominated for Best in Program Award • Member, KPE Math Fraternity: Led.

Full-Immersive Program, Front-End Engineering

Associate Of Arts (Aa), Liberal Arts And Sciences/Liberal Studies