Ed Garza Email and Phone Number
Talented Program / Project Manager and Process Engineer skilled at utilizing Lean Six Sigma to create and implement process improvements. Proven experience in the financial services industry, leading complex programs across matrixed organizations, managing operational teams, developing, and implementing strategies, and redesigning processes to improve efficiency. Known to leverage skill set across multiple disciplines to construct actionable solutions that simplify and improve the customer experience. Skilled communicator with teams, stakeholders, and executive leadership. People leader, proficient at motivating individuals to create a cohesive team that meets or exceeds targets.Contact: eagarza92@gmail.comSeeking new opportunities in San Antonio, Texas in program / project management, process engineering
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Senior Process EngineerUsaa Dec 2022 - PresentSan Antonio, Texas Metropolitan Area -
Business Strategy And Planning Director At UsaaUsaa Mar 2020 - Dec 2022San Antonio, Texas, United StatesAccountable for planning, directing, and coordinating operational activities to support the chief human resource officer.
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Director Of Program / Project ManagementUsaa Mar 2018 - Mar 2020San Antonio, Texas, United StatesLed development and management of multi-year enterprise program to meet federal regulatory commitments.• Developed and delivered enterprise program, driving transformation strategy to standardize treatment and management of complaints to meet regulatory commitments.• Leveraged program structure and discipline to manage delivery of critical milestones across 10 enterprise workstreams, aligning policy, standards, technical functionality, training, and readiness to operationalize complaints transformation strategy.• Improved decision making and work prioritization for enterprise stakeholders by delivering governance framework that defined roles and responsibilities, and increased visibility of program status.
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Program Management LeadUsaa May 2013 - Mar 2018San Antonio, Texas, United StatesDeveloped and led enterprise program to reduce top risks identified throughout organization.• Established and managed program plan, reducing 75% of risks for 10 top focus areas identified by second line of defense.- Developed supporting routines to ensure progress and issues were managed and briefed at a weekly Executive Steering Group comprised of first line of defense and second line of defense executives.• Led program plan for over 15 workstreams aligned to reduce risk in sales practices and incentive compensation to support enterprise commitments made to federal regulators.
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Lead Channel ManagerUsaa Oct 2012 - May 2013San Antonio, Texas AreaDeveloped and implemented strategy for enterprise email and chat correspondence with members.• Drove $1.3M in yearly savings through process and technology improvements that reduced rework.• Maximized operational efficiency to drive historically high results in service level objective of 95% 24-hour response rate
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Director Of OperationsUsaa Oct 2010 - Oct 2012San Antonio, Texas Metropolitan AreaAccountable for operational performance of over 150 employees supporting member email and chat correspondence.• Achieved 95% response rate within 24 hours for member messages by utilization of call center idle time to manage message backlog.• Created 12 full time equivalent lift through cross skilling and expansion of third-party resourcing.
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Director Of OperationsUsaa Sep 2009 - Oct 2010San Antonio, Texas Metropolitan AreaManaged and oversaw operations of a 75+ employee organization to meet service level objectives.• Created five full time equivalent capacity lift, enabling consistent member experience through process simplification and efficiencies.• Formalized change management, training, and contact center support infrastructure to control operational readiness during seasonal volume spikes.
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Director Of OperationsUsaa Aug 2002 - Oct 2009San Antonio, Texas Metropolitan AreaAccountable for contact center and sales performance of first and second mortgage originations teams of over 100 employees.• Managed multi-site operations (Phoenix and San Antonio), ensuring consistency with business process management cadences.• Led first home equity product and process team. Coordinated efforts of stakeholders from end-to-end process to achieve common goals. Responsible for prioritization and execution of over 150 initiatives across process lines.
Ed Garza Education Details
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Undergraduate -
Business Administration, Management And Operations
Frequently Asked Questions about Ed Garza
What company does Ed Garza work for?
Ed Garza works for Usaa
What is Ed Garza's role at the current company?
Ed Garza's current role is Senior Process Engineer at USAA.
What schools did Ed Garza attend?
Ed Garza attended Texas A&m University, Texas A&m International University.
Who are Ed Garza's colleagues?
Ed Garza's colleagues are Tiffany Rogers, Paul Rowe, Joyce Oliver, Jeremy Carleton, Don Clemons, Aavni Singh, Joe Corcoran.
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Ed Garza
A Results Driven Rainmaker With Bold And Urgent Purpose Not Requiring Consensus.San Antonio, Tx1uslasoccer.org
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