Ed Keith Email & Phone Number

Alpharetta, Georgia

• Solution design, readiness and technical leadership during deployment of large-scale premise based and cloud based enterprise software solutions
• Managing and mentoring day-to-day resources both internally and externally in order to ensure that design is well understood and implementation is executed correctly, on time and within budget
• Hands-on technical support and advanced troubleshooting for Enterprise software deployment projects
• Responsible for successful resolution of issues in sensitive high-pressure situations
• Regular reporting to regional project managers, clients, peer resources, direct line manager and senior leadership
• Revenue Generation by working directly with clients, and potential clients to uncover and secure additional sales footprint opportunities. Responsible for providing services effort estimations and preliminary designs.

• Vice President, Global Services & Support 2000 – 2004CIENA CorporationCiena Corporation is a United States-based global supplier of telecommunication networking equipment, software and services that support the.
• Lead Global Services organization with full strategic, operational, services, sales and P&L responsibilities
• Successfully developed, deployed and supported Pan-American, European & Asian and Latin American optical networks for both large and small service providers
• Transitioned from cost center to P&L business unit
• Established & lead intra/inter-organization domestic and international teams to accomplish all strategic, operational and P&L objectives
• Key executive leading M&A transition and integrations

• Staffed and managed and lead organization in all aspects of development, delivery, testing, deployment, training and support of Etherloop product:
• Delivered all applications on a 30-60-90 day Alpha, Beta, Ramp cycle
• Established and lead a highly effective organization for deployment services including installation, site prep, all pre-in-service activities, as well as in-service 24X7 technical assistance
• Managed operations both in the US and overseas.
• Developed service and channel partners to successfully scale as well as achieve cost reduction objectives
• Exceeded target for a 30% reduction in deployment cost

• Senior MSS Broadband 1995 - 1998
• Senior product prime for product testing, maintenance and configuration of the network; led testing, lab support and first office application of Enhanced 911 & Local Number Portability
• Multi-site project management as well as lab to lab staging, configuration, testing, acceptance and certification
• Partnered with senior management teams on definition of feature content, evolution strategies and technology partneringSenior MSS GSF 1993 – 1995
• Senior Team Lead for the development of three way calling using OOA&D methodologies allowing for the rapid development and deployment of new feature content
• Technical leadership and mentoring of 8 team members