Dfa Customer Service Supervisor
Current
Feb 2022 - Present
AeroLeads people directory · profile
Ed Kopp Email & Phone Number
City of Boise
at
City of Boise
1 work email found
@cityofboise.org
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
City of Boise
Location
Boise Metropolitan Area, United States, United States
Company size
Who is Ed Kopp? Overview
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Quick answer
Ed Kopp is listed as City of Boise at City of Boise, a company with 811 employees, based in Boise Metropolitan Area, United States, United States. AeroLeads shows a work email signal at cityofboise.org and a matched LinkedIn profile for Ed Kopp.
Ed Kopp previously worked as DFA Customer Service Supervisor at City Of Boise and Customer Care Manager/Supervisor at Solid State Operations. Ed Kopp holds Business/Commerce, General from University Of Phoenix.
Company email context
Email format at City of Boise
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{first_initial}{last}@cityofboise.org
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AeroLeads found 1 current-domain work email signal for Ed Kopp. Compare company email patterns before reaching out.
Profile bio
About Ed Kopp
Key Skills:Legendary customer serviceCall Center LeadershipNetworking and PartnershipStrategic DevelopmentCorporate CitizenshipPerformance ManagementCo-employment LeadershipBusiness AnalyticsTalent Acquisition & DevelopmentSales Implementation and SustainmentContinual Improvement Processes
Listed skills include Call Center, Customer Experience, Process Improvement, Customer Service, and 19 others.
Current workplace
Ed Kopp's current company
Company context helps verify the profile and gives searchers a useful next step.
City Of Boise
5 roles
Ed Kopp work experience
A career timeline built from the work history available for this profile.
Customer Care Manager/Supervisor
Customer Care Manager/Customer Care SupervisorSolid State Operations - Boise, IDMay 2020 to PresentManaging the workflow of employees, creating team schedules and delegating tasksAssessing the work performance of employees and identifying areas that need improvementEnsuring that business goals, deadlines and performance standards are metTraining and.
May 2021 - Jan 2022
Utilities And Billing
Courteously and professionally greeted and responded to customer inquiries using the telephone, email, or face-to-face meetings. Provided information verbally or in written form to customers regarding their accounts and updates general customer information accordingly. Informs and educates customers on city utility services, policies, products, and billing.
Dec 2019 - May 2021
Supervisor Of Operations
Your Health Idaho - Boise, IDOctober 2017 to October 2019Provide constructive feedback on Customer Care Agent performance. Introduced coaching plan standards, scheduling in NICE system, standardized AHT metrics. Implemented an "upgrade" program for Customer Advocate Lead position in place of hiring an additional supervisor. Monitor calls in order to.
Oct 2017 - Oct 2019
Team Manager
Coaching & Development Responsible for coaching and developing team members in all areas of performance including, but not limited to metrics and behaviors related to the customer experience. Coaching and development activities to include: listening to individual calls and proving feedback/coaching; facilitating one-on-one coaching sessions with CSRs.
Jul 1997 - Dec 2016
Team & coworkers
Colleagues at City of Boise
Other employees you can reach at cityofboise.org. View company contacts for 811 employees →
BJ
Beth Jones
Colleague at City Of Boise
Boise, Idaho, United States, United States
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AW
Amber Whitmore
Colleague at City Of Boise
Meridian, Idaho, United States, United States
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YD
Yorick De Tassigny, Cfm, Sfp, Fmp
Colleague at City Of Boise
Boise Metropolitan Area, United States
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EN
Emilee Nash
Colleague at City Of Boise
Boise, Idaho, United States, United States
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PE
Pamella Engelhardt
Colleague at City Of Boise
Boise, Idaho, United States, United States
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MM
Maria Minicucci
Colleague at City Of Boise
Boise, Idaho, United States, United States
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JZ
Joanna Zibbell
Colleague at City Of Boise
Boise, Idaho, United States, United States
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BF
Brandon Favreau
Colleague at City Of Boise
Boise, Idaho, United States, United States
View →
MS
M Schmelzer
Colleague at City Of Boise
Garden City, Idaho, United States, United States
View →
GH
Gary Hartmann, A.C.E
Colleague at City Of Boise
Boise, Idaho, United States, United States
View →
Beth Jones
Colleague at City Of Boise
Boise, Idaho, United States, United States
View →
AW
Amber Whitmore
Colleague at City Of Boise
Meridian, Idaho, United States, United States
View →
YD
Yorick De Tassigny, Cfm, Sfp, Fmp
Colleague at City Of Boise
Boise Metropolitan Area, United States
View →
EN
Emilee Nash
Colleague at City Of Boise
Boise, Idaho, United States, United States
View →
PE
Pamella Engelhardt
Colleague at City Of Boise
Boise, Idaho, United States, United States
View →
MM
Maria Minicucci
Colleague at City Of Boise
Boise, Idaho, United States, United States
View →
JZ
Joanna Zibbell
Colleague at City Of Boise
Boise, Idaho, United States, United States
View →
BF
Brandon Favreau
Colleague at City Of Boise
Boise, Idaho, United States, United States
View →
MS
M Schmelzer
Colleague at City Of Boise
Garden City, Idaho, United States, United States
View →
GH
Gary Hartmann, A.C.E
Colleague at City Of Boise
Boise, Idaho, United States, United States
View →
2 education records
Ed Kopp education
Business/Commerce, General
University Of Phoenix
Business/Managerial Economics
FAQ
Frequently asked questions about Ed Kopp
Quick answers generated from the profile data available on this page.
What company does Ed Kopp work for?
Ed Kopp works for City of Boise.
What is Ed Kopp's role at City of Boise?
Ed Kopp is listed as City of Boise at City of Boise.
What is Ed Kopp's email address?
AeroLeads has found 1 work email signal at @cityofboise.org for Ed Kopp at City of Boise.
Where is Ed Kopp based?
Ed Kopp is based in Boise Metropolitan Area, United States, United States while working with City of Boise.
What companies has Ed Kopp worked for?
Ed Kopp has worked for City Of Boise, Solid State Operations, Your Health Idaho, and Directv.
Who are Ed Kopp's colleagues at City of Boise?
Ed Kopp's colleagues at City of Boise include Beth Jones, Amber Whitmore, Yorick De Tassigny, Cfm, Sfp, Fmp, Emilee Nash, and Pamella Engelhardt.
How can I contact Ed Kopp?
You can use AeroLeads to view verified contact signals for Ed Kopp at City of Boise, including work email, phone, and LinkedIn data when available.
What schools did Ed Kopp attend?
Ed Kopp holds Business/Commerce, General from University Of Phoenix.
What skills is Ed Kopp known for?
Ed Kopp is listed with skills including Call Center, Customer Experience, Process Improvement, Customer Service, Workforce Management, Customer Satisfaction, Customer Retention, and Call Centers.
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