Ed Ledek Email & Phone Number

Orem, Ut, Us

Lehi, Utah, Us

As the CRO, I have my hand in all research acitivities at CIG. As the needs arise, I develop client relationships, manage all research efforts (quant, qual, online, etc.) and, will step in and run the actual data collection if the project warrants it. We are growing our company and look forward to working with you in the near future!

Supporting survey research professionals in the U.S. and internationally.+ Providing consultation services.+ Quantitative and Qualitative research solutions.+ Employees are largely hired from both the BYU and UVU student populations.+ Utilizing both our own onsite call center, web & IVR.+ Employing our vast network of colleagues & contacts to meet project goals.+ Offering competitive pricing, direct and personal service.+ All services are provided in over 65 languages.

Responsible for sales, operations and client services. During this year, I directed the opening of two new call centers, grew a couple of key accounts and added new business-- combined, helping to grow the company approximately 20% during this time period.

New York, Ny, Us

Develop client relations throughout the Western U.S. and the Washington, DC areas.

STS was founded in 1988 and has grown to become one of the largest sampling suppliers serving the public opinion polling, academic and marketing research communities.

As a founding owner of this business, I was in charge of "getting the work done." Ace Ads is a wholesale graphic design services firm. We conducted our work in both the U.S. and in the Philippines. Over the years, we grew the business and established a good, solid and replicable set of norms and systems that proved to match our business model. In this role, I was ultimately in charge of all of the day-to-day activities.

At this point in my career, I was looking for a new mountain to climb. While I had been involved for over fourteen years in selling to our clients and prospects, this was the first time that I took on the role in an exclusive and direct manner. During this time period, I was responsible for bringing in some $15,000,000.00 in new business.

Directed all activities externally and internally to meet all of client's needs. Humanvoice specialized in CRM work-- both via the phone, internet and building customized software products.

In this position, I oversaw much of the day-to-day activities of the entire company. As we grew, we eventually divided the position up to include several areas of expertise-- that different managers eventually took on. During this time period, we added call centers, internal and external staff and grew the company to be the largest data collection firm in the world.

In this position, I developed a staff of Client Service representatives that took care of all client facing activities-- and then carried out all functions internally, in order to deliver what was promised to the client. We started with one person (myself) and grew to include some fifteen people on this team.

Managed field projects from beginning to end. Responsible for all communication with client, to phone centers, data entry, coding and data processing. Also responsible for all invoicing and collections.

Chicago, Illinois, Us

As the company grew, new positions were added. My duties included scoping, planning and costing all projects that ran through our facility. The position required interactions with junior, senior and c-level positions, while providing accurate cost estimates under pressure of deadlines, internal politics and sometimes, conflicting demands.

Chicago, Illinois, Us

Responsible for carrying out all projects-- to spec, on time and within budget in a growing call center. When promoted, the phone center had 130 phones and was one of the largest in the industry-- doing field only market research. This was unique due to the fact that the call center was part of a prominent full-service research firm.