Eileen Oakes Email & Phone Number

Richfield, Utah, United States

• Good communication skills,• Complete cold call telephone surveys.• Deals well with rude or obscene respondents o In one particular business survey it was necessary to:• Identify the proper respondents• Work independently• Create and maintain appointments with upper management• Ensure the surveys are written up and submitted properly.• Organized.• Type survey answers using correct English and punctuation• Work remotely• Consistent high level of completions• Good communication skills,• Complete cold call telephone surveys.• Deal with rude or obscene respondents o In one particular business survey it was necessary to:• Identify the proper respondents• Work independently• Create and maintain appointments with upper management• Follow through to ensure the appointments were kept,• Ensure the surveys are written up and submitted properly.• Organized.• Type surveys using correct English and punctuation• Work remotely• Consistent high level of completions

Glastonbury, Connecticut, United States

Great Blue Research creates, completes and analyzes surveys for business trends. I complete surveys using mostly outbound scheduled and cold calls.• Good communication skills,• Complete cold call telephone surveys.• Deal with rude or obscene respondents o In one particular business survey it was necessary to:• Identify the proper respondents• Work independently• Create and maintain appointments with upper management• Follow through to ensure the appointments were kept,• Ensure the surveys are written up and submitted properly.• Organized.• Type surveys using correct English and punctuation• Work remotely• Consistent high level of completions

Manchester, Connecticut, United States

•• Answered store phone and transferred calls while at the register. o Formed and maintained an ongoing service oriented relationship with customers. • Earned enthusiastic customer experience survey comments.• Informed customers about the Benefits and Perks on the Opening of Charge Card Applications. • Consistently ranked within top 5 in annual store rankings• Succeeded in generating enthusiasm within my department which drove approximately $1,000.00 in sales for the 2018 XMAS Toy Drive.o Thorough/ Extensive knowledge of floor procedures and rules. • Maintained and Filled in stock to keep a full assortment of stock on floorAccessory Department• Opened charge applications• Maintained and stocked fixtures • Created excellent displays with and without planograms

Bloomfield, Connecticut, United States

Prompt Delivery of product to customer specified locations Resolution of Customer Concerns Ensuring reliable delivery and consistent placement of product

Avon, Connecticut, United States

Massachusetts, United States

Merchandised tropical plants department in Home Depot Stores

West Hartford, Connecticut, United States

Bridge JewelryEarned the Diamond Star, the highest level of customer service in Lord & Taylor. Consistently exceeded sales goals, awards for sales Developed an excellent rapport with customers. Fine Jewelry Used Fine Jewelry computer to monitor communications to main office through E-mail, create and send shipments, merchandise, balance days, clear suspense’s, request of tickets. Return to Vendor shipments, damaged goods written up and sent out.Count, log in and merchandise inventory, markdowns and monthly inventories completed. Tracked customer’s jewelry repairs and established repair charge. Consistently exceeded sales goals, awards for sales

New Britain, Ct

Created a Member Vegetable Garden. Its produce won a blue ribbon in the Berlin Fair. Directed a theatre group which Performed Romeo and Juliet which was written up in the local paper Taught ADL and Community Skills to clients living in the community Supervised a kitchen Lunch group which made daily lunch for staff and members. Supervised Created and Facilitated groups on different topics [sleep, hygiene, day structure and self-care etc.] for Adults with Mental Health conditions client field trips Facilitated the New Britain chapter of the CT Alliance for Mentally Ill.