Eileen Oakes Email & Phone Number

•Managed up to five departments, ensuring all employee resources and information to carry out workloads in professional and efficient manner.•Organized teams to develop project plans to deliver service to customers within deadlines.•Oversaw launch of all new products to the customers and helped troubleshoot operational issues.•Headed all development and implementation of operational teams’ policies and procedures. , •Managed hiring, termination, career path development, salary and performance review and training and evaluation for all team employees.•Worked as liaison with Project Office, Development and IT teams regarding new projects and releases.•Utilized RCI (Rapid Continuous Improvement) Facilitation and worked with international RCI team to ensure and track improvements throughout the business. •Trained associates and ensured participation in RCI initiatives and strategy deployment activities •Handled HR, Facilities, Safety and AP / AR responsibilities.

•Managed three separate departments, Dealer Operations, Data Entry, Printing & Shipping Departments)•Improved systems development, reviewed new products and designed improvements to current programs to ensure employee efficiency.•Managed all hiring, termination, salary and performance review and training and evaluation for both teams.

•Managed team of 18 people directly responsible for the Customer Service end of the business, via telephone.•Prioritized workloads, scheduling, training and evaluations for all employees•Managed recruitment, hiring and terminations for all team positions.•Supervised communications with other departments.