Ed Link Email & Phone Number

• Solicited and made calls to prospective candidates by resume mining the company website (PeopleAnswers) and Job Boards (CareerBuilder and Monster).• Made contacts with other sources (Work Force Centers, Military Bases, Colleges for Tech and Trade, Churches, and other sources).• Adhered to scripts for selected positions and followed up calls with e-mail communication.• Provided position overview(s) and validated interest with prospects and/or applicants.• Assisted qualified applicants with initial recruitment processes as directed.• Coordinated and confirmed interviews between applicants and the respective hiring manager.• Adhered to company recruitment policies/procedures and compliance requirements to include, but not limited to, EEOC and OFCCP guidelines.• Collaborated with hiring managers as needed.• Utilized applicant tracking system to process and disposition candidates.• Logged, tracked and reported daily activities as directed.• Supported multiple branches located in Colorado Springs, Albuquerque, and Littleton.• Recruited for exempt positions: Residential Outside Sales Representative, Inside/Outside Sales Representative, and Field Sales Supervisor.• Recruited for non-exempt positions: Residential Lawn Specialist, Commercial Lawn Specialists, and Tree/Shrub Specialist.

• Solicited and made calls to prospective candidates by resume mining the company website (PeopleAnswers) and Job Boards (CareerBuilder and Monster).• Made contacts with other sources (Work Force Centers, Military Bases, Colleges for Tech and Trade, Churches, and other sources).• Adhered to scripts for selected positions and followed up calls with e-mail communication.• Provided position overview(s) and validated interest with prospects and/or applicants.• Assisted qualified applicants with initial recruitment processes as directed.• Coordinated and confirmed interviews between applicants and the respective hiring manager.• Adhered to company recruitment policies/procedures and compliance requirements to include, but not limited to, EEOC and OFCCP guidelines.• Collaborated with hiring managers as needed.• Utilized applicant tracking system to process and disposition candidates.• Logged, tracked and reported daily activities as directed.• Supported multiple branches located in Colorado Springs, Albuquerque, and Littleton.• Recruited for exempt positions: Residential Outside Sales Representative, Inside/Outside Sales Representative, and Field Sales Supervisor.• Recruited for non-exempt positions: Residential Lawn Specialist, Commercial Lawn Specialists, and Tree/Shrub Specialist.

• Identify candidates utilizing Brass Ring (Kenexa), internet, diversity recruiting, cold calling, networking, and other tools to fill positions with most qualified candidates.• Made decisions and provided guidance regarding the hiring process on issues that are outside of the normal recruiting timeline and/or standard operating procedure.• Coordinated activities involved in external and internal selection. This included pre-screening applicants, setting up of interviews and scheduled candidate travel, rental car and hotel arrangements for interviews, compiling interview results, and notification of applicants concerning their select/not-select status. Sent out offer letters and coordinated offer negotiations between candidates and hiring managers.• Coordinated background checks, employment verification, Visa process, and reference checks, clearance status of potential candidates.• Coordinated and scheduled pre-employment physical exams/mental health exams/drug screens as required.• Track, maintain and update information on all current and potential personnel activity via Excel spreadsheets, Tracker and Brass Ring (Kenexa) databases.• Maintain aggressive recruiting pace to shorten timeline between identification of requirement and position fulfillment.• Recruited for: PC Technicians, Fire Chiefs and Assistant Fire Chiefs, Inventory Specialists, Supply Technician, Logistics Analyst, HR Generalist, Network Technician/Supervisor, Communications Electronics Mechanic, Heavy Equipment Mechanic, Heavy Equipment Operator, Operations Specialists, Quality Control Supervisors, Program Manager, Fire Inspector, and Small Arms Repairman with the positions located in Afghanistan, Kuwait, and Qatar.

Itt Exelis, Mission Systems

• Identify candidates utilizing Brass Ring (Kenexa), internet, diversity recruiting, cold calling, networking, and other tools to fill positions with most qualified candidates.• Made decisions and provided guidance regarding the hiring process on issues that are outside of the normal recruiting timeline and/or standard operating procedure.• Coordinated activities involved in external and internal selection. This included pre-screening applicants, setting up of interviews and scheduled candidate travel, rental car and hotel arrangements for interviews, compiling interview results, and notification of applicants concerning their select/not-select status. Sent out offer letters and coordinated offer negotiations between candidates and hiring managers.• Coordinated background checks, employment verification, Visa process, and reference checks, clearance status of potential candidates.• Coordinated and scheduled pre-employment physical exams/mental health exams/drug screens as required.• Track, maintain and update information on all current and potential personnel activity via Excel spreadsheets, Tracker and Brass Ring (Kenexa) databases.• Maintain aggressive recruiting pace to shorten timeline between identification of requirement and position fulfillment.• Recruited for: PC Technicians, Fire Chiefs and Assistant Fire Chiefs, Inventory Specialists, Supply Technician, Logistics Analyst, HR Generalist, Network Technician/Supervisor, Communications Electronics Mechanic, Heavy Equipment Mechanic, Heavy Equipment Operator, Operations Specialists, Quality Control Supervisors, Program Manager, Fire Inspector, and Small Arms Repairman with the positions located in Afghanistan, Kuwait, and Qatar.

Responsible for setting a positive, welcoming tone as the “face of PGi” and handling the overall front desk administration:• Greeted visitors; answered telephone; directed callers/visitors.• Coordinated conference room scheduling; including internet connectivity and AV equipment.• Ensured all security measures for the facilities were followed through the issuing of badges and updating employee status into the S2 NetBox Security System.• Coordinated travel arrangements, including air fare, hotel and car rental for Executive and Leadership Management through Concur (travel expense and reporting).• Submitted and filed expense reports for Executive and Leadership Management.• Assisted with projects as needed to include editing documents for creating presentations and Executive reports and print and bind reports.• Assisted Customer Care Leadership with projects as needed, such as creating presentations and spreadsheets, conducting research and acting as technical resource by answering questions and developing solutions.• Assisted and coordinated seasonal activities, holiday parties, summer picnics and peak season lunches.• Prepared office correspondence; maintained mailroom supplies inventory; sorted and distributed mail.• Maintained office supplies inventory and reduced the cost by 60% per month.• Acted as backup to the Facilities Manager which included maintenance activities such as communicating with facilities vendors and acting as liaison with cleaning and repair.

Responsible for all administrative support for full cycle recruiting for two high volume call centers, including exempt and non-exempt positions, including:o Managed job postings, forwarded internal applications to hiring manager.o Scheduled both phone and face-to-face interviews.o Coordinated and facilitated internal job fairs (booked rooms, built new hire packets, confirmed candidates to checking in candidates, escorted and introduced the candidates to the interviewing Managers).o Reviewed all new hire paperwork, built employee files, and file maintenance.o Processed and documented background and drug screen requests/results through Sterling.o Conducted new hire orientations and monthly on-boarding presentations to foster employee engagement and alignment with organizational goals.• Developed and implemented plans to increase employee retention and reduce associated costs of hiring.• Tracked candidate activity via Excel spreadsheets and Kenexa (BrassRing) database.• Created flyers for job fairs and special events.• Created a Candidate Information Packet (for both Exempt and Non-Exempt).• Administrative support as needed for Human Resources department.• Ensured the compliance of all Government required posters including State and Federal and auditing I-9’s.• Exceeded monthly hiring goals by filling an average of up to 80 – 110 vacancies with 30 days.• Exceeded annual hiring goals by attracting new candidates to fill eight - 15 Exempt positions in both divisions of the company.• Reduced the cost of office supplies by 40% per month.• Recruited for exempt positions: Accounting and Finance, Business Analyst, Human Resources, IT, Marketing, and Team Leaders for the Call Center.• Recruited for non-exempt positions: Customer Care and Call Center Representatives, and Manufacturing and Operating.

• Handled incoming customer calls with placing their orders for checks, labels and other items.• Applied strong communication skills and analytical abilities to identify and resolve customer problems; provided effective telephone troubleshooting and support.

• Entered orders into a proprietary data base.• Routed mail to the appropriate department as requested by the customer (such as Accounts Receivable, Billing or Verifications).

• Ensured consistent quality in selection through interviewing, hiring and developing store associates.• Provided coaching and consultation on development planning to improve the knowledge and skills needed to excel in their jobs.• Improved workforce diversity.• Facilitated, monitored and supported other members of the Management Team.• Provided partnership and counsel on all terminations.• Ensured effective use of Company recognition and communication processes.• Followed the company’s policies and procedures and maintained compliance through regular store meetings and audits.• Executed operational excellence through optimizing sales and profits, while controlling shrink, expenses, and payroll.• Assisted in the receiving process, merchandising, inventory and other physical aspects of retail management• Developed weekly schedules to ensure appropriate coverage.• Traveled to other locations to open new stores and to the Corporate Office to create planograms for all stores to follow.

High School Diploma, General Studies

I worked in the Front Office assisting with both the Administration and Attendance Departments, in addition to my Business courses. I also.

High School Diploma, Business Administration And Management, General