Ed Manning Email & Phone Number

We help our clients do the right thing. Partnering with the right clients for the right reasons, we offer a broad range of services to enhance organizational performance. Ranging from project management to payroll to process, doing the right thing by your team, clients and financial stakeholders is how we define success.

Chicago, Illinois, United States

Stowe, Vt

The Lodge at Spruce Peak is a luxury ski-in/ski-out, four-season mountain resort.As the Resort Manager, I oversee the daily operations of a 4-star, $52MM resort encompassing guest experience, financial performance, and property management enterprise for 300 units featuring 2 golf courses, spa and wellness facility, diverse recreation offerings, and dining options; supervise 9 direct reports with the management of up to 400 team members. Serve as the interim Director of Sales and Marketing; direct group sales, conference planning, and catering; build and manage relationships.My successes included:• Elevated guest service scores through performance management and establishment of a performance-based staff recognition program.• Increased sales; initiated a re-launch of the Spruce Peak brand to the marketplace.• Improved payroll management and expense control; implemented scheduling and labor tracking tools.• Raised employee satisfaction and retention by building and managing optimal team culture.

Denver, Co

Two Roads Hospitality (acquired by Hyatt) is an international lifestyle hotel company that manages and operates the Alila Hotels & Resorts, Destination Hotels, Joie de Vivre Hotels, Thompson Hotels, and tommie Hotels brands.I directed operating activities and led teams through budget, capital, renovation, transition, and disaster recovery efforts; served as a subject matter expert in multiple housekeeping process initiatives; supervised 10 direct reports with the management of up to 250 team members. Served as the General Manager of the Town & Country Resort, Embassy Suites Deerfield/Chicago, Royal St. Charles Hotel & Hotel De Anza, and as the Resort Manager in Destination Residences Hawaii and Suncadia Resort.Key accomplishments included:• Increased revenue and savings; utilized room booking analysis to design new, yieldable room types; adjusted menu items and pricing; streamlined the room cleaning processes and reduced attendant labor.• Improved guest service experiences at each property; drove improvements by leveraging processes, goals, and guest/team member feedback.• Developed staff members into leadership roles through coaching and mentoring.

Englewood, Co

In this role, I led productivity and performance improvement efforts at both the property and portfolio level involving guest experience, organizational systems, financial performance, and project management initiatives; supervised four team members. Steered data analytics efforts and information translation into actions; instituted a balanced scorecard and KPIs for the portfolio; headed organization and content development for multiple operations conferences.My achievements included:• Raised guest experience 33%; initiated performance measurements and expectations.• Increased revenue through strategic alignment and expansion of operations.• Attained annual savings through contract negotiations with a new survey provider; directed the RFP process.• Enhanced operational systems; executed standardized metric and balanced scorecard methodology; led the development from a discretionary incentive plan to KPI-based; implemented a 9-box performance assessment process.• Identified improvement and labor savings opportunities by developing a room attendant performance tracking tool; recognized top performers.• Improved financial performance measurements; instituted a data-driven, optimal flow model.• Delivered training sessions with leaders across the organization on leadership, and data and root cause analysis.

Atlanta, Ga

Interstate Hotels and Resorts (acquired Noble) is the largest independent hotel management company in the U.S.I administered strategic planning, process management, and led all the company guest service efforts across 15 brands; served as the organizational leader for both Covey Four Disciplines of Execution (4DX) and Malcolm Baldrige methodology. Transformed the vision and goals into aligned strategies; trained and led property teams on process improvement efforts and headed portfolio and company projects with multiple initiatives recognized as case studies for investment presentations. Chaired multiple organizational conference planning committees.Major successes included:• Generated savings through utility expense project and room attendant labor costs.• Optimized operational effectiveness; established best practices and an onboarding guide for leaders; authored “Absolutes”, standardized suite of Standard Operating Procedures (SOPs) for use across the portfolio.• Improved guest services 18% through strategic goal setting and performance management.• Implemented and performed training sessions on Covey 4DX.• Developed team members into leadership roles through individual development plans.

Norfolk / Virginia Beach, Va

I initiated Six Sigma efforts and led up to 9 Green Belts; headed numerous projects and trained all the team members; generated $750K of average annual incremental profit; led the improvement efforts in sales, food and beverage, rooms, and golf divisions.

Norfolk / Virginia Beach, Va

I administered the development and growth of the corporate transient segment at multiple Starwood entities; managed Lanyon RFP process and contract negotiations; graduated from Starwood’s Revenue Management Academy.