Ed Mccormack Email & Phone Number

La Mirada, Ca

During my time in the IT support field, I have created a desire to share my knowledge with fellow associates, as well as being open to learning new techniques, processes and methods that are unique to the company supported. This trend has continued in my tenure thus far with Makita where I have continued to grow in respect to technical knowledge, customer service and an overall strengthening of my support strategies.• Onsite and remote support for those within Makita’s home and branch offices, warehouses, field based sales team and numerous factory service centers across the country. • Daily, extensive use of Alloy Navigator 5 and 7’s help desk ticket management, remote access and asset management tools. • Active Directory accounts configuration and administration.• Hardware ordering, configuration and testing.• Computer image creation and deployment.• General deskside hardware/software issue analyzing and resolving.

Various Locations In Southern California

Provide in-person support for customers in response to problems of all levels of complexity; use superior technical,interpersonal, time management, and organizational skills to provide excellent customer service. Duties include: • Dedicated account assignments have included Washington Mutual, Toyota Financial Services and ING as IMAC and Deskside Support site Team Lead as well as Asset Manager. • Performs local and remote technical troubleshooting, problem identification, isolation and resolution. • Assembles and configures PC's, servers and networking equipment to establish appropriate connection within a designated area. • Deskside support for peripherals included installation, configuration and troubleshooting. • Operating system and system application software and hardware installation. • Ensure compliance to established procedures with regard to operational and application documentation. • Created several user/tech friendly, installation and configuration documents and scripts. • Project managed several large scale conversions.

Buena Park, Ca

• Responsible for: production, manufacturing, customer service, and quality control. • Staff consisted of seven employees. • Responsible for $1,000,000 automated production manufacturing system.

Computer Information Systems

Photography