Ed Mitchell Email & Phone Number

Indianapolis, Indiana, United States

Fishers, Indiana, United States

Indianapolis, Indiana, United States

• Prioritize requirements and production issues. Ensure developers efforts are organized so that it provides the most business impact.
• Partner with developers and business owners during development to ensure questions are answered and documented.
• Schedule and facilitate conference calls to ensure business owners and stakeholders are aware of progress and commitments.
• Analyze and document business requirements and processes. Translate requirements so the developers can understand and build functionality.
• Work with business and developers to confirm testing is documented and that test cases are successfully performed.
• Schedule and lead meetings with business owners to present new / updated functionality prior to release. Confirm that all is understood so that procedures can be updated as needed.

Indianapolis, Indiana, United States

• Supported internal and external users with questions / issues pertaining to products and services.
• Take ownership of issues. Ensure resolution is timely and meets customers expectation.
• Act as Subject Matter Expert (SME) for products and processes.
• Provide input that improves customer satisfaction and business performance.
• Create and maintain procedures.
• Provide support during system maintenance and outages.

Fishers, Indiana, United States

• Analyzed and maintained system and customer configurations.
• Work with external customers to gather requirements.
• Manage service levels and performance to ensure work is completed within procedural guidelines.
• Mentor and develop staff to exceed performance goals and improve performance.
• Responsible for release items, maintain procedures, create presentations, and train staff.
• Communicate with internal and external customers to ensure expectations are met.

Indianapolis, Indiana, United States

• Engaged appropriate stakeholders to elicit, define, and accurately translate business requests into requirements.
• Proactively worked with the business to identify opportunities for enhancements that will improve operations efficiency and customer experience.
• Served as a resource to the user community regarding system issues and account resolution.
• Work with the business areas to identify short and/or long-term workarounds that are the least disruptive to operations and most effective.
• Developed and maintained processes to assist in the identification and analysis of problems.
• Provides subject matter expertise in operations and systems enhancements.