Edward Mitchell Email & Phone Number

Deliver training to customers and partners on how to design and deploy cloud infrastructure solutions.Ability to break down complex solutions into easier to understand terms.Deliver training to customers and partners on how to design and deploy various Cisco solutions.

Bismarck,Arkansas

• Deliver training to internal employees, customers, and partners on how to design and deploy cloud infrastructure solutions.• Ability to break down complex solutions into easier to understand terms.• Teach students best practices on AWS cloud computing offerings.• Ability to answer complex technical questions in a timely manner. • Consistently maintains at least a 4.7 out of 5.0 training customer satisfaction rating• Certified to teach Architecting on AWS.• Certified to teach System operations on AWS

Tampa/St. Petersburg, Florida Area

• Provide top notch customer service on training needs and recommendations.• Develop customized courses tailored to accommodate customer specific needs.• Manage training classes and logistics to insure on time accurate delivery and client satisfaction.• Coordinate with Learning Resellers to assist with pre and post sales.• Manage Lab Technicians with inventory control, system and hardware upgrades, and network connections to support the implantation of new courses and insure current classes run both effectively and efficiently.• Collaborate with course developers to produce new courses.• Maintain at least a 4.7 out of 5.0 training customer satisfaction rating.• Travel both nationally and internationally for Cisco Systems teaching fortune 500 clients like Verizon, General Motors, Bell Canada, Telstra, and many others.

Performed design and installation of USSOCOM Scampi wide area network.• Managed over 30 projects to insure all milestones and tasks were completed on time.• Provided ‘Tier 3’ troubleshooting support for pre and post installation.• Developed and distributed detail installation diagrams to operations support personnel.• Designed and built deployable network assets for USSOCOM.• Installed and configured various Cisco routers, switches, collaboration systems and optical equipment.• Responsible for recommendations on potential new ‘Layer 2/3’ equipment.