Currently working as a Senior Engineer for Praxsoft Ltd, a small IT support company servicing small tomedium businesses in the South & West Yorkshire areas. My main roles involve responding to & actioning 1st & 2nd line support tickets, using our in-house monitoring software to action any alerts that register. Quoting customers for any new equipment needed & following the supply process from negotiation and ordering from a supplier through to delivery to site & invoicing the customer… Show more Currently working as a Senior Engineer for Praxsoft Ltd, a small IT support company servicing small tomedium businesses in the South & West Yorkshire areas. My main roles involve responding to & actioning 1st & 2nd line support tickets, using our in-house monitoring software to action any alerts that register. Quoting customers for any new equipment needed & following the supply process from negotiation and ordering from a supplier through to delivery to site & invoicing the customer appropriately. Managing customer accounts, keeping track on contract progress, renewing services when necessary and ensuring that customers are satisfied with the service provided at all times. Integrating new customers into our various systems such as remote access, monitoring and anti-virus & spam filter services. Leading jobs that require major infrastructure changes such as server network installations & migrations. I am responsible for our stock management, involving regular stock takes & reordering of consumable items. I’m also involved with deploying, customising & support our in-house designed CRM & document management systems. Show less

I worked as a Computer Repair Technician at Scorpio IT Ltd, which is a small computer repair and ITservice company in the Huddersfield area, offering a range of products and services including: PC & LaptopSales, Servicing & Repairs, PC & Printer Accessories, Malicious Software Removal, Data Recovery,Computer Networking and Business Solutions. My role involved dealing directly with customers, assessingany hardware and software problems, carrying out servicing and… Show more I worked as a Computer Repair Technician at Scorpio IT Ltd, which is a small computer repair and ITservice company in the Huddersfield area, offering a range of products and services including: PC & LaptopSales, Servicing & Repairs, PC & Printer Accessories, Malicious Software Removal, Data Recovery,Computer Networking and Business Solutions. My role involved dealing directly with customers, assessingany hardware and software problems, carrying out servicing and security checks, recommending andcarrying out any hardware or software upgrades and performance testing to the customers’ satisfaction.I also specified and built computers to customers requirements, constructing the PC from its componentparts, installing Windows and any software that has been requested by the customer. Finally I would run a“burn-in” test on the PC to ensure that all components are in complete working order. In addition to this I amalso responsible for the running and updating of the company’s Facebook page. Show less