Ed Sopko Email & Phone Number

Fuquay Varina, Nc, Us

Durham, North Carolina, United States

Raleigh-Durham, North Carolina Area

Durham, Nc

Develop and implement cabling standards for the facility.Develop processes and oversee a cable recycling program.Propose and help develop safety training at facility.Plan and orchestrate moves of equipment for product lines moving into, and out of, the facility.Collaborate with developers on the functionality and implementation of tools.Route tickets to team members to ensure SLA’s are met.Train new technicians, and implemented a QA program, to check completed work.Troubleshoot servers and storage to resolve customer issues.Assist in installing new equipment and cabling, as need dictates.

Allentown Area, Pennsylvania

Raleigh-Durham, North Carolina Area

Manage teams of 4-5 subcontractors in varying parts of the country complete anchor replacements for Crown Castle.Verify work is completed to plan.Submit daily status reports with photographs of the process.Collect all test information and create a closeout package.

Austin, Texas Area

· Take measurements and photos of Sprint Network Vision sites prior to 4G LTE upgrade· Advise prep and construction crews how to build site, and consumables needed· Alert construction manager of any special requirements and/or safety concerns· Return to site post construction to complete deliverables for Ericsson· Take required post constructions photos· Fiber test newly installed hybrid cables· Set azimuth of newly installed antennas to client specifications· Verify height of antennas· Correct any apparent punch items prior to client punch walk· Tiger team sites with alarms when schedule allows, and priority dictates

Demonstrate a sense of urgency in busy call center for PhotoWorksExceptional ability to enter data accurately and efficiently into appropriate data systems; maintain accurate records and filesPossess exceptional ability to build productive relationships with customers. Resolve complex issues and win customer loyaltyDemonstrate outstanding problem solving and active listening skillsAssisted in developing policies and procedures during transition of moving PhotoWorks from Seattle to Cleveland.Train and guide seasonal employees Work with developers to identify and correct site issuesCollaborate with the marketing team to develop a customer retention programVolunteer for extra assignments to relieve the department workloadWorked my way